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Communications Mining 用户指南
上次更新日期 2025年8月11日
A source refers to a raw collection of messages, which can grow over time. For example, a source could be all the responses collected from a survey, the emails in a team mailbox, the transcripts in a messaging channel, or all of the calls against a telephone number.
Sources are added to datasets in order to build a model to interpret and structure the messages within them.
每个来源最多可以添加到 10 个不同的数据集。
您可以在平台的 GUI 中向一个数据集添加最多 20 个来源。
注意:如果多个来源类型相似,并且具有相似的预期目的(例如捕获客户反馈或多个电子邮件收件箱为相似请求提供服务),则应该将多个来源添加到数据集。
To view all of the sources in your account, check Sources.