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Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Training using Shuffle

Note: You must have assigned the Source - Read and Dataset - Review permissions as an Automation Cloud user, or the View sources and Review and label permissions as a legacy user.

Shuffle is the first step in the Explore phase, and its purpose is to provide users with a random selection of messages for them to review. In shuffle mode, the platform will show you messages that have predictions covering all labels, and where there are none, so the Shuffle step differs from the others in Explore in that it does not focus on a specific label to train but covers them all.

The importance of training in Shuffle mode

It is very important to use the Shuffle mode to ensure that you provide your model with sufficient training examples that are representative of the dataset as a whole, and are not biased by focusing only on very specific areas of the data.

Overall, at least 10% of the training you complete in your dataset should be in Shuffle mode.

Annotating in Shuffle mode essentially helps ensure that your taxonomy covers the data within your dataset well, and prevents you from creating a model that can very accurately make predictions on only a small fraction of the data within the dataset.

Looking through messages in Shuffle mode is therefore an easy way to get a sense of how the overall model is doing, and can be referred to throughout the training process. In a well-trained taxonomy, you should be able to go through any unreviewed messages on Shuffle and just accept predictions to further train the model. If you find lots of the predictions are incorrect, you can see which labels require more training.

Going through multiple pages on Shuffle later on in the training process is also a good way to check if there are intents or concepts that have not been captured by your taxonomy and should have been. You can then add existing labels where required, or create new ones if needed.

Key steps



  1. Select Shuffle from the drop-down menu to be presented with 20 random messages.
  2. Filter to unreviewed messages.
  3. Review each message and any associated predictions:
    • If there are predictions, you should either confirm or reject these. Confirm by selecting on the ones that apply.
    • You should also add all other additional labels that apply.
    • If you reject the predictions, you should apply all of the correct labels. Make sure you do not leave the message with no labels applied.

  4. You can also hit the refresh button to get a new set of messages, or continue to the next page by selecting the page numbers or arrows.

You are recommended to annotate at least a minimum of 10 pages of messages in Shuffle. In large datasets that contain many training examples, this could be much more.

Note: You should aim to complete approximately 10% or more of all training in Shuffle mode.

  • The importance of training in Shuffle mode
  • Key steps

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