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Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Reviewing messages

Note: You must have assigned the Source - Read and Dataset - Review permissions as an Automation Cloud user, or the View sources and Review and annotate permissions as a legacy user.

Reviewing unreviewed messages and accepting or rejecting the predicted labels of the platform and general fields further trains the model and its accuracy.

You can review unreviewed messages in most of the training modes in the Explore and Discover tabs:

  • Cluster (Discover)
  • Search (Discover and Explore)
  • Recent (Explore)
  • Shuffle mode (Explore)
  • Label mode (Explore)
  • Teach (Explore)
  • Low Confidence (Explore)

Make sure to apply all of the relevant labels in your taxonomy to each message. When you review a message, not only do you teach the model which labels apply, but also which labels don’t. If you don’t apply all relevant labels, you send a negative training signal to the model, which will affect its performance.


The opacity of a label indicates the confidence of the platform's prediction of that label, with higher opacity indicating higher confidence.

Accepting or rejecting labels

Hovering your cursor over the label opens a modal showing the confidence with which the model has predicted the label and, if sentiment analysis is enabled, the net sentiment.


  • Selecting the label, or the sentiment indicator, if sentiment analysis is enabled, pins the label to the message, that is, it confirms the prediction the model makes for that label.
  • If you want to change the sentiment of the predicted label, select the face image that appears when you hover over the message.
  • If the prediction is wrong, add the correct one, which effectively dismisses the incorrect predictions.

Accepting, rejecting, or changing the type of a general field

Hovering your cursor over the general field opens a modal showing the confidence with which the model has predicted the general field.


To accept or reject a general field perform one of the following actions:

  • Select Confirm on the general field, or select the hotkey 1 to confirm a general field. This action pins the general field to the message, that is, it confirms the prediction the model makes for that label.
  • Select Dismiss on the general field, or select the hotkey 2 to dismiss a general field. This action indicates the platform that the general field predicted is incorrect.







Selecting the change general field button allows you to assign a different general field, if the general field predicted is incorrect.

In the previous example, selecting this button displays the other general fields in your dataset that you can assign.

In this case, you can change the general field type from Cancellation Date to Policy Start on the dropdown, which will assign this general field.

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