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Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Model training and annotating best practice

Before you begin training your model, make sure you read the following tips, and avoid the common pitfalls. These will help keep the training time shorter and improve the performance of your model.

The three most important things to remember whenever you are training a Communications Mining™ model are the following:
  • Add all labels that apply.
  • Add labels consistently.
  • Label what you can view in front of you.

Add all labels that apply

Add all the labels that apply to a message. It is a common pitfall for new users to partially annotate a message by only applying the one they are focusing on and forgetting to add all others that apply. Not applying a label is as powerful as applying one - you are telling the model that the message isn't something as well as what it is. Therefore, make sure to apply all labels as it may confuse the model later, potentially leading to poorer performance.

Apply labels consistently

Make sure you are consistent in adding labels. For example, if you add the label Room > Size to a message and forget to add it to another where it should be added you will confuse the model. As with the previous tip when you do not apply a label it is as powerful as applying one.

Annotate what you can view in front of you

Do not make assumptions when applying your business knowledge. If nothing in the subject or body of the message indicates that a label should apply, do not apply it, or the model will not understand why it applies.

Additional tips

Do not spend too much time deciding label names

Do not spend too long thinking about the correct name for a label. You can rename a label at any point during the training process.

Be specific when naming a label

Be as specific as possible when naming a label and keep the taxonomy as flat as possible initially. It is better to be as specific as possible with your label name at the outset as you can always change and restructure the hierarchy later.

For example, if you chose to apply a label to describe the cleanliness of a room you could apply: Room cleanliness. If you later decided to change it and have cleanliness as a sub label you can rename it to: Room > Cleanliness. At this stage you should add as many labels as possible to a message as you can always go back and merge later.

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