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Important :
Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Setting up your account

Learn how to set up your account for the first time.

Getting set up as an Automation Cloud user

Prerequisites

To access Communications Mining™ on UiPath® Automation Cloud™, make sure you meet the following conditions:

  1. An administrator must enable IXP as a service on your Automation Cloud tenant, since Communications Mining is part of IXP. For more details, check Enabling Communications Mining.
  2. You must be an existing user on the Automation Cloud tenant. If you are not an existing user, ask an administrator on your Automation Cloud tenant to add you.

Note: Access and permissions are determined per tenant, not at the organization level. If your cloud organization includes multiple tenants, make sure that the administrator grants you access to the same tenant where IXP is enabled.

Setting up your account

A Communications Mining™ administrator can set up an Automation Cloud user account for you, from Manage Access, in the Automation Cloud Admin page. For more details on this process, check Managing user accounts.

Note: The administrator cannot add you to Communications Mining until you have accepted your invite to the Automation Cloud instance.

Signing into your account

Once a Communications Mining™ administrator has created your user account, you can access the platform by logging into Automation Cloud, and selecting the IXP service.



Note: The platform only supports modern browsers, such as Google Chrome, Firefox, Safari, and Microsoft Edge. It is optimized to work best on the latest versions of these browsers, so make sure to keep your versions up to date.

Getting set up as a legacy user

A Communications Mining™ administrator can set up an Automation Cloud user account for you, from Manage Access, in the Automation Cloud Admin page. For more details on this process, check Managing user accounts.

Note: Accounts are associated with email addresses, therefore, only use your authorized work email address for platform access.

Setting up your account

Once the administrator has requested your account, you will receive an automatic email with guidance on how to set it up.
Note: The automatic email contains a link that is valid only for 24 hours.
To set up your account, proceed as follows:
  1. Access the link from the email, which redirects you to Automation Cloud.
    Note: Make sure you have the latest version of a modern browser, such as Google Chrome, Firefox, Safari, or Microsoft Edge, to use the Automation Cloud platform.
  2. Enter a new password. If you want to view the password as you type it, select the eye icon.
    Make sure your password meets the following requirements:
    • Your password must be strong. For example, you can generate a strong password using four random words. You can make a password stronger by adding capital letters, numbers, and symbols.
    • Your password must be unique. You should not reuse an existing password. You must not use a password that has been leaked from another website, as this makes your password very easy to guess.
  3. Confirm the new password.
  4. Select Set Password, which redirects you to set up two-factor authentication for your account.



Setting up two-factor authentication

Once you select Set password on the page where you have set up the password for your account, you are redirected to set up two-factor authentication (2FA). Follow the on-screen instructions to complete the process.



Note:
  • All accounts are protected using 2FA, therefore, this process is mandatory for every user.
  • To use two-factor authentication, you will need the Google Authenticator app on your iPhone or Android device. For more details on how to install and use Google Authenticator, check Get verification codes with Google Authenticator.
  • If you need to set up Google Authenticator on a new phone, you will need to follow the password reset process. For more details, check Resetting your password.

Troubleshooting

The most common reason why your two-factor authentication code displays an error message is that the timezone on your phone is not set automatically, causing it to be out of sync. To solve this issue, proceed as follows:

  • If you are using an iOS phone, go to Settings, then select General, and then Date & Time. Make sure that Set Automatically is enabled. Try your two-factor authentication again.
  • If you are using an Android phone, go to Settings, then select Date & Time, and make sure that Automatic Time Zone Setting is enabled.

Default user permissions

When you create or add a new user to a new project, they are granted certain default permissions. The same permissions apply regardless of whether you are an existing user added to a project or a newly created user.

Default permissions for Automation Cloud users

The default permissions for every user in a given project are Dataset - Read and Source - Read.

These permissions allow you to access non-sensitive datasets within that project, and view the messages they contain, which belong to sources, as well as the labels associated with those messages.

To apply or remove labels within a dataset, a project user with the Tenant - Manage permission assigned must grant you additional permissions.

Administrators on your cloud tenant will automatically have admin access on Communications Mining. This will grant them admin privileges on permissions for Sources, Datasets, Streams, Users, Buckets, Integrations, and Utility.

For more details on the different user permissions, and how to update the permissions of a user, check the following resources:

Default permissions for Legacy users

The default permissions for every user in a given project are View labels and View sources.

These permissions allow you to access non-sensitive datasets within that project, and view the messages they contain, which belong to sources, as well as the labels associated with those messages.

For more details on the different user permissions, and how to update the permissions of a user, check the following resources:

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