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Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Applying labels

Note: You must have assigned the Source - Read and Dataset - Review permissions as an Automation Cloud user, or the View sources and Review and annotate permissions as a legacy user.

Applying a single label

  • Navigate to the Discover or Explore tabs.
  • Select Add label +, or the plus sign + for messages that have predictions, for the message to either select labels previously created within this taxonomy, or use the text box to create new labels.
  • Enter the name of the label.
  • Hit Enter or select tick icon to apply the label. If sentiment analysis is enabled, select either of the icons to apply the label with positive or negative sentiment.
    This image depicts the positive and negative label sentiment.

Note: The label structure format should be one of the following:
  • [Standalone Parent / Root Label]
  • [Parent / Root Label] > [Leaf Label]
  • [Parent / Root Label] > [Branch Label] > [Leaf Label]

You are not recommended to have more than three levels in a label hierarchy, as it becomes increasingly complex for users to train. In certain cases, this might be required, but it should not be considered best practice.

Applying labels in bulk

Applying labels to groups of messages can massively speed up the annotating process:

  1. Navigate to Discover, where you can use the Cluster or Search functionality.
  2. Select the Add label + button to add previously created labels, or select the text box to create new labels.
  3. Add as many labels as necessary to fully annotate the messages.
  4. When you have fully annotated the messages, select Apply labels to apply these labels to the selected messages.
    Note: All messages will be selected automatically. Selecting the toggle button on a message will deselect it.

On the same page, you can also find the following buttons:

Hide label docs imageHide the labels currently applied to the messages shown.
Invert selection docs imageInvert your selection so selected messages become deselected and vice versa.
Select or deselect messages docs imageDeselect or select all messages.

  • Applying a single label
  • Applying labels in bulk

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