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Communications Mining is now part of UiPath IXP. Check the Introduction in the Overview Guide for more details.
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Communications Mining user guide

Last updated Aug 1, 2025

Enabling sentiment on a dataset

Note: You must have assigned the Dataset - Manage permission as an Automation Cloud™ user, or the Datasets admin permission as a legacy user to enable sentiment on datasets.

Before you start training, select if you want to enable sentiment analysis when creating your dataset. This option affects how you annotate each message, as well as the output of the platform predictions.

If you choose to enable sentiment analysis, every time you apply a label, you will need to select whether it has positive or negative sentiment, since there is no neutral sentiment.

Enabling sentiment analysis does make the annotating process slightly slower. However, for more emotive communications data, it provides a very useful indication of the overall sentiment of each label. For example, are people happy with X or dissatisfied about Y.

When to enable sentiment analysis

Sentiment analysis is most useful for more emotive communications data, such as:
  • customer or employee feedback reviews and surveys.
  • customer or employee support tickets and chats.
You should enable sentiment analysis when you want to gain a sense of customer or employee satisfaction or dissatisfaction regarding various topics.

Although there can be exceptions, sentiment analysis is not recommended for communications data that is generally neutral in tone, such as shared mailboxes for BAU teams interacting with each other or external counterparts. In such data sources, sentiment is usually only expressed occasionally. However, if you enabled sentiment analysis, you would need to assign positive or negative sentiment to each label.

For more neutral datasets, it can be easier to capture sentiment with certain inherently positive or negative labels, such as Frustration or Chaser. This is because there are far fewer cases where sentiment is explicit.

For more details on how to enable sentiment, check Creating a dataset.

  • When to enable sentiment analysis

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