Update Ticket

• Connection ID - The connection established in Integration Service. Access the dropdown menu to choose, add, or manage connections.

• ID - The ID of the ticket. Use the dropdown list to find the ticket. This field supports String type input.
• Source - The channel through which the ticket was created. The default value is 2 (i.e. Portal). Select an option from the available dropdown list: Email, Portal, Phone, Chat, Feedback widget, Yammer, AWS Cloudwatch, Pagerduty, Walkup, Slack.
• Priority - The priority of the ticket. Select an option from the available dropdown list: Low, Medium, High, Urgent.
• Requester ID - The ID of the ticket's requester. Start typing the email address of the requester to find the ID in the available dropdown list. This field supports Int64 type input.
• Status - The status of the ticket. Select an option from the available dropdown list: Open, Pending, Resolved, Closed.
• Agent ID - The ID of the responding agent. This field supports Int64 type input.
• Subject - The subject of the ticket. This field supports String type input.
• Description - The description of the ticket. This field supports String type input.

Manage Properties

Additional properties

• Requester email - The email address of the requester. If no contact exists with this email address in Freshservice, it will be added as a new contact. This field supports String type input.
• Requester phone number - The phone number of the requester. If no contact exists with this phone number in Freshservice, it will be added as a new contact. If the phone number is set and the email address is not, then the Name attribute becomes mandatory. This field supports String type input.
• Requester name - The name of the requester. This field supports String type input.
• Asset IDs - Comma-separated asset display IDs to be linked with the ticket. This field supports String[] type input.

Output

• Ticket - Automatically generated output variable.