Search Tickets with custom fields returned as part of the response

First, it is important to understand how the Freshservice API handles queries.

Freshservice permits the following enums for Status and Priority. You must use these specific values accordingly in the query.

For example, if you want to retrieve tickets with an unassigned agent, Open Status, and Urgent Priority, construct the query as follows:

status:3 AND agent_id:null AND
               priority:4

In this example, we are using a Write Line activity to annotate the count of tickets returned, but you can use any other attribute to be returned.

If you check directly in Freshservice, the filter returns the same value:

Additionally, to retrieve custom fields for returned tickets, you can use a Get Ticket activity.

To learn more about searching tickets, see the Freshservice API documentation.

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