automation-suite
2023.4
false
- Overview
- Requirements
- Installation
- Q&A: Deployment templates
- Configuring the machines
- Configuring the external objectstore
- Configuring an external Docker registry
- Configuring the load balancer
- Configuring the DNS
- Configuring Microsoft SQL Server
- Configuring the certificates
- Online multi-node HA-ready production installation
- Offline multi-node HA-ready production installation
- Disaster recovery - Installing the secondary cluster
- Downloading the installation packages
- install-uipath.sh parameters
- Enabling Redis High Availability Add-On for the cluster
- Document Understanding configuration file
- Adding a dedicated agent node with GPU support
- Adding a dedicated agent Node for Task Mining
- Connecting Task Mining application
- Adding a Dedicated Agent Node for Automation Suite Robots
- Post-installation
- Cluster administration
- Monitoring and alerting
- Migration and upgrade
- Migration options
- Step 1: Moving the Identity organization data from standalone to Automation Suite
- Step 2: Restoring the standalone product database
- Step 3: Backing up the platform database in Automation Suite
- Step 4: Merging organizations in Automation Suite
- Step 5: Updating the migrated product connection strings
- Step 6: Migrating standalone Insights
- Step 7: Deleting the default tenant
- Performing a single tenant migration
- Product-specific configuration
- Best practices and maintenance
- Troubleshooting
- How to troubleshoot services during installation
- How to uninstall the cluster
- How to clean up offline artifacts to improve disk space
- How to clear Redis data
- How to enable Istio logging
- How to manually clean up logs
- How to clean up old logs stored in the sf-logs bucket
- How to disable streaming logs for AI Center
- How to debug failed Automation Suite installations
- How to delete images from the old installer after upgrade
- How to automatically clean up Longhorn snapshots
- How to disable TX checksum offloading
- How to manually set the ArgoCD log level to Info
- How to generate the encoded pull_secret_value for external registries
- How to address weak ciphers in TLS 1.2
- How to work with certificates
- How to collect DU usage data with in-cluster objectstore (Ceph)
- How to install RKE2 SELinux on air-gapped environments
- Unable to run an offline installation on RHEL 8.4 OS
- Error in downloading the bundle
- Offline installation fails because of missing binary
- Certificate issue in offline installation
- First installation fails during Longhorn setup
- SQL connection string validation error
- Prerequisite check for selinux iscsid module fails
- Azure disk not marked as SSD
- Failure after certificate update
- Antivirus causes installation issues
- Automation Suite not working after OS upgrade
- Automation Suite requires backlog_wait_time to be set to 0
- GPU node affected by resource unavailability
- Volume unable to mount due to not being ready for workloads
- Support bundle log collection failure
- Failure to upload or download data in objectstore
- PVC resize does not heal Ceph
- Failure to resize PVC
- Failure to resize objectstore PVC
- Rook Ceph or Looker pod stuck in Init state
- StatefulSet volume attachment error
- Failure to create persistent volumes
- Storage reclamation patch
- Backup failed due to TooManySnapshots error
- All Longhorn replicas are faulted
- Setting a timeout interval for the management portals
- Update the underlying directory connections
- Authentication not working after migration
- Kinit: Cannot find KDC for realm <AD Domain> while getting initial credentials
- Kinit: Keytab contains no suitable keys for *** while getting initial credentials
- GSSAPI operation failed due to invalid status code
- Alarm received for failed Kerberos-tgt-update job
- SSPI provider: Server not found in Kerberos database
- Login failed for AD user due to disabled account
- ArgoCD login failed
- Failure to get the sandbox image
- Pods not showing in ArgoCD UI
- Redis probe failure
- RKE2 server fails to start
- Secret not found in UiPath namespace
- ArgoCD goes into progressing state after first installation
- Issues accessing the ArgoCD read-only account
- MongoDB pods in CrashLoopBackOff or pending PVC provisioning after deletion
- Unhealthy services after cluster restore or rollback
- Pods stuck in Init:0/X
- Prometheus in CrashloopBackoff state with out-of-memory (OOM) error
- Missing Ceph-rook metrics from monitoring dashboards
- Pods cannot communicate with FQDN in a proxy environment
- Failure to configure email alerts post upgrade
- No healthy upstream issue
- Document Understanding not on the left rail of Automation Suite
- Failed status when creating a data labeling session
- Failed status when trying to deploy an ML skill
- Migration job fails in ArgoCD
- Handwriting recognition with intelligent form extractor not working
- Failed ML skill deployment due to token expiry
- Running High Availability with Process Mining
- Process Mining ingestion failed when logged in using Kerberos
- Unable to connect to AutomationSuite_ProcessMining_Warehouse database using a pyodbc format connection string
- Airflow installation fails with sqlalchemy.exc.ArgumentError: Could not parse rfc1738 URL from string ''
- How to add an IP table rule to use SQL Server port 1433
- Using the Automation Suite Diagnostics Tool
- Using the Automation Suite support bundle
- Exploring Logs
Automation Suite on Linux installation guide
Last updated Sep 5, 2025
Note:
You can get the Automation Suite Support Bundle tool in the following ways:
- By unzipping the as-installer.zip installer package
- By downloading the supportability-tools.zip
Before running the Automation Suite Support Bundle tool, navigate to the installer folder. You can find the installer in the following location or anywhere you downloaded it:
cd /opt/UiPathAutomationSuite/{version}/installercd /opt/UiPathAutomationSuite/{version}/installerTo start using the Automation Suite Support Bundle tool, run the following commands:
cd ./Support-Tools/support-bundle
./support-bundle.shcd ./Support-Tools/support-bundle
./support-bundle.shNote: In Azure, make sure your IP is added to the Network Security Group.
The following image shows a typical output for this command:
-
Running only
bash support-bundle.shcollects logs for the last 2 days from the S3-compatible objectstore, if you use an external objectstore, or from Ceph, if you use the in-cluster objectstore. -
To set the start date for the log collection process, use the
-Fargument and enter the date in theYYYY-MM-DDformat. To set the number of days for which you want to collect logs, calculated from the start date, use the-Dargument and enter the number of days as an integer. For example, to collect logs for the interval between July 20, 2024, and July 24, 2024, runbash support-bundle.sh -F 2024-07-20 -D 5.To collect logs for a particular date, use the-Fargument to specify the date and the-Dargument to set an interval of one day. For example, to collect logs for July 20, 2024, runbash support-bundle.sh -F 2024-07-20 -D 1.If you do not set the number of days for which you want to collect logs, the tool uses a default interval of 7 days, calculated from the start date. For example, runningbash support-bundle.sh -F 2024-07-20collects logs for the interval between July 20, 2024, and July 26, 2024. - We collect logs for almost all the namespaces used in Automation Suite. To collect logs only for particular namespaces, run
bash support-bundle.sh -N uipath,uipath-infra. Use-Nas list of namespaces for which you want to collect the logs. - The RKE2, uipath, Redis, and Longhorn bundles are generated by default.
- To disable the RKE2 bundle, run the
support-bundle.sh -ecommand. - Long-running commands in the RKE bundle are disabled. To enable them, run the
scripts/rke2-support-bundle.sh -acommand. - To disable Redis bundle generation, run the
support-bundle.sh -scommand.
- To disable the RKE2 bundle, run the
- High-level summarized usage telemetry is also exported with this tool generating an XML file. This telemetry includes:
- Robot execution duration per month by robot type.
- Robot concurrency - the maximum number of robots that executed at the same time.
- Metrics on jobs run, processes run, queue items, job failure rate, and users.
- Environment information.
- You can upload the XML file in the Customer Portal to share your high-level self-hosted usage telemetry with the UiPath Support team.
- You can opt out of generating this summarized telemetry by using
-cin the RKE environments for Automation Suite 2023.10 and lower.
The
.zip archive contains following files and folders:
|
File/folder |
Description |
|---|---|
|
|
Contains logs collected from the S3 store. |
|
|
Contains event descriptions from all the namespaces. |
|
|
Contains descriptions of all the nodes in the cluster. |
|
|
Contains descriptions of corresponding objects from all namespaces. |
|
|
Contains last 4 hour logs from currently running pods. We are collecting this to handle the scenario where Ceph S3 store is down. |
|
|
Contains high level usage telemetry stored in individual XML files. |
If passed specific namespace list to the command, the structure would look similar to the one shown in the following image:
