- Introduction
- Getting started
- Build on any canvas
- Build with Case
- Reference
- Defining case keys (system vs. external)
- Establishing task I/O and write-back contracts
- Modeling primary and secondary stages
- Triggering a case from Data Fabric
- Implementing stage-level personas and permissions
- Setting SLAs and automated escalation rules
- Configuring a rework loop (re-entry)
- Configuring and testing the Case Manager Agent (preview)
- Build with Flow
- Build with BPMN
- Operating
- Monitoring
- Optimizing
- Reference information
Case app
Case app in Maestro Orchestrate, the case-centric workspace for case workers and case managers to view cases, act on tasks, and track SLAs.
The Case app is the dedicated workspace in Maestro Orchestrate for case workers and case managers. Use it to view all cases, drill into case details (timeline, case data, human tasks), and take quick actions such as Complete and Reopen.
The Case app is an opinionated, case-centric workspace — lists, details, tasks, and SLA views. Human task forms continue to be built with Action apps and referenced by case tasks.
The Case app comes in two options:
| Option | Description | When to use |
|---|---|---|
| Out-of-the-box Case app | A pre-built, no-code case workspace that ships with Case. Lists, detail views, task inbox, and SLA views are configured automatically from your case plan and entity. | The default — use it for rapid case operations without writing any code. |
| Custom coded Case app | A bespoke case app you build using the pro-code TypeScript SDK. Lets you author custom views, layouts, and workflows on top of the same case runtime. | When you need a UI beyond what the out-of-the-box app exposes — branded workspaces, custom dashboards, or domain-specific case experiences. |
The Case app is distinct from UiPath Apps. The Case app is purpose-built for case operations. UiPath Apps is a general-purpose low-code builder for fully custom or composite business apps. Use the Case app for rapid case operations; use UiPath Apps when you need a bespoke UI beyond case operations.