Process Mining 用户指南

Process Mining is a process analysis method to get process insights from data in IT systems. Instead of doing workshops to create an idealized picture of a process, Process Mining is a fact-based technique to show the exact process as it occurred in practice.

Process Mining provides answers to the operational and procedural challenges faced by organizations. It aims to improve business execution and customer engagement. The former refers to how internal business processes are carried out on an operational and tactical level. The latter refers to how organizations interact with their customers, as part of a predefined, internal business process.

流程是为实现目标而按某种顺序执行的一组活动。 也可以将其描述为导致特定结果的一系列事件。

In short, it is a sequence of activities that can either add or decrease value. In the UiPath Process Mining vision, the business value is at the center of every process. It is something tangible that an organization can benefit from. It may be increasing turnover or profit, improving customer satisfaction, meeting compliance laws, encouraging contentedness in employees, etc.

价值减少可能是因为执行不正确，必须再次执行。 还可能导致客户流失、发票未按时付款、库存过剩以及资本成本高昂。

了解流程的实际“现状”状态对于了解问题所在以及是否值得投资改进至关重要。

That’s where Process Mining can be used to detect issues like supply chain delays and understaffing earlier to increase efficiency. It combines data mining and model-based process analysis and therefore drives improvement of business performance factors, such as operational efficiency.

流程变化很容易发现，从而实现最佳实践并完全对齐流程。

许多公司使用业务信息系统在整个公司收集、处理、存储和分发信息。 在这些工具中，您可能会发现 ERP、CRM、会计、BPM、各种数据库和其他工具。

这会导致在您的组织中存储大量关于谁在何时做了什么的数据。 流程挖掘使您可以使用这些大数据来深入了解意外的业务流程并发现效率低下的问题。

Systems log massive amounts of information; which Process Mining tools use, to compute models and display those as a process graph. The interactive visualization of processes greatly speeds up insight generation time. It lets you investigate what the process really was.

在筛选和可视化使用的数据时，每个流程挖掘工具都会做出不同的选择。 这可能会对结果的质量产生很大影响。

UiPath Process Mining is a solution that provides a fast and easy method to be “in control” and improve your processes. Even though process mining was originally performed by technical data

analysts, UiPath Process Mining makes process mining available to business users. This way, everyone can benefit from the continuous insights in their processes, act fast to unwanted change and realize improvements.

Process Mining 周期中存在以下阶段：