Process Mining

DELIVERY:

Last updated Sep 16, 2025

Loading data using direct connection

Note:

The Upload data using direct connection option is available for process-specific app templates that use a ServiceNow source system or a Salesforce source system. The Upload data using direct connection option is also available for the generic app templates Event log and Custom Process, if you want to set up a direct connection to ServiceNow or Salesforce.

Note:

The Upload data using direct connection option is the default option for app templates that use a source system for which a direct connection is available.

Prerequisites

Upload data using a direct connection uses Integration Service connections. This implies that you need to have:

a license for Integration Service;
Integration Service enabled on your tenant;
access to Orchestrator and Orchestrator folders.

Integration Service connections are restricted by folder. If you want to use a connection from a specific folder, you need to have access to that folder in Orchestrator to see it in Process Mining. If you create a new connection from Process Mining, this connection is created in your personal workspaces in Orchestrator.

Refer to the Integration Service guide for more information on Integration Service licensing and Integration Service connections.

Setting up a direct connection

You can set up using a direct connection to your source system from the Selecting the data source step instead of setting up a connection using CData Sync.

The Upload data using direct connection option loads data in to your process app directly from the source system.

Follow these steps to set up a direct connection to the source system:

Select the Upload data using direct connection option.

The source system used for the app template displayed.
Select Connect.

A new browser tab is opened where you can enter the authentication details for the connection.

Attention:

If you are using a process specific app template, make sure the user credentials have access to the default list of tables and fields specified in the app template. Refer to App Templates for details.

Mapping input tables

A table is added in the Source tables section for each extracted table and is automatically mapped to the related input table in the Target tables section.
Make sure each table is mapped to the correct target table. If required, select a different table from the Target tables list to correct the mapping.
Select Next.

If you upload a table that is not listed as a required table, a new table is automatically added in the Source tables section for each uploaded file and a corresponding input table is created in the Target tables section. By default, the file name of the uploaded file is used as the name of the tables.

Note: A warning message is displayed indicating the table needs configuration before data can be uploaded for the table. When a new table is uploaded, it becomes available in data transformations. However, further steps are required to make this data visible on the dashboards. First, the table data must be loaded using a SQL query. Then, the table should be incorporated into the data model of the process app. Refer to Data models for more information on how to add a table in the data model.

Configuring input tables

The settings for the target input table are automatically detected and you just need to check them.

Follow these steps to edit the settings for an input table.

Locate the table you want to configure and select the Edit table icon to open the Edit table panel for the selected table.
Edit the settings as desired and select Save.

The following table describes the table settings.

Setting	Description
Table name	The name of the input table in Data transformations.
Mandatory	Option to define the table as mandatory. If `TRUE`, the table will be required later when publishing or importing the process app. If the table is not uploaded then, an error is thrown. If `FALSE`, the table is considered as Optional., when publishing or importing the app. If the table is not uploaded then, an empty table will be created such that subsequent SQL queries will not fail.
Encoding	The encoding used in the file.
Delimiter	The delimiter separating the different fields.
Line ending	The character that is used to denote the end of a line and the start of a new one.
Quote character	The quote character used in case fields are wrapped within quotes.
Load type	The load type for the table. Note: If you select Incremental as the Load type, you must specify additional settings to configure incremental load for the table.

Mapping input fields

Note:

For the selected table, the required input fields for the table are displayed in the Required fields section on the Fields page.

The source fields detected in the input table are automatically mapped to the corresponding fields in the target table.

Make sure each field is mapped to the correct target field. If required, select a different field from the Target fields list to correct the mapping.
Select Next to continue.

Configuring input fields

The settings for the target input fields are automatically detected and you just need to check them.

Follow these steps to edit the settings for an input field.

Locate the field you want to configure and select the Edit field icon to open the Edit field panel for the selected field.
Edit the settings as desired and select Save.

The following table describes the table settings.

Setting	Description
Name	The name of the field. Note: Name is a mandatory field.
Type	The data type of the field. Text Integer Decimal Boolean Date Datetime Note: Depending on field type you must specify parse settings to configure the field.
Mandatory	Option to define the field as mandatory. If selected, the field is required when publishing or importing the process app. An error is thrown then if the field is missing. If not selected, the field is considered optional. When it is missing, the field will be added with NULL values, such that subsequent SQL queries will not fail.
Unique	Option to define the field value have a distinct or unique value for each record.
Not NULL	Option to define that the field must have a value for each record. The field cannot be left empty or filled with a NULL value.

Parse settings for field types

The following table describes the available parse settings for the different field types.

Field type	Parse settings
Integer	Thousand separator None Dot (.) Comma (,)
Decimal	Decimal separator Dot (.) Comma (,) Thousand separator None Dot (.) Comma (,)
Boolean	True value: `TRUE` or `1` False value `FALSE` or `0` Note: True value and False value are mandatory settings and must be different.
Date	Date format (Check out Example parse settings for Date formats).
Datetime	Date time format Date format (Check out Example parse settings for Datetime formats.)

Example parse settings for Datetime formats

Format	Example
`yyyy-mm-dd hh:mm:ss`	`2025-04-05 14:30:45` `2025-4-5 14:30:45`
`yyyy-mm-dd hh:mm:ss[.nnn]`	`2025-04-05 14:30:45.123` `2025-4-5 14:30:45.123`
`yyyy-mm-ddThh:mm:ss[.nnn]`	`2025-04-05T14:30:45.123` `2025-4-5T14:30:45.123`
`mm/dd/yy hh:mm:ss AM/PM`	`04/05/25 02:30:45 PM` `4/5/25 02:30:45 PM`
`mm-dd-yyyy hh:mm:ss[.nnn]`	`04-05-2025 14:30:45.123` `4-5-2025 14:30:45.123` `04-05-2025 14:30:45` `4-5-2025 14:30:45`
`dd-mm-yyyy hh:mm:ss[.nnn]`	`05-04-2025 14:30:45.123` `5-4-2025 14:30:45.123` `05-04-2025 14:30:45` `5-4-2025 14:30:45`
`yyyy-mm-ddThh:mm:ss[.nnn]+00:00`^*	`2025-04-05T14:30:45.123+02:00` `2025-04-05T14:30:45-03:00` `2025-04-05T14:30:45` `2025-4-5T14:30:45.123+02:00` `2025-4-5T14:30:45-03:00` `2025-4-5T14:30:45Z`
`yyyy-mm-ddThh:mm:ss+00:00`^*	`2025-04-05T14:30:45+02:00` `2025-04-05T14:30:45` `2025-4-5T14:30:45-03:00` `2025-4-5T14:30:45Z`
`dd/mm/yyyy hh:mm:ss[.nnn]`	`05/04/2025 14:30:45.123` `5/4/2025 14:30:45.123`

*) Timestamps that include time zone information are automatically converted to UTC during data ingestion.