UiPath Documentation
process-mining
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    • 2026
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  • Managing access
    • Access to Automation CloudTM
    • Enabling the service in Automation CloudTM
      • Unified Pricing licensing
      • Flex licensing
    • Setting up the users
    • Managing access for process apps
    • Data capacity
  • Before you begin
    • System requirements
    • Process Mining feature availability
  • Getting started
    • Introduction to Process Mining
    • Process Mining
    • Architecture overview
    • Process Mining portal
      • Process apps tab
      • Development tab
      • Autopilot™ for Process Mining (preview)
  • Integrations
    • Setting up Automation integration
  • Working with process apps
    • Working with dashboards and charts
    • Working with process graphs
    • Working with Discover process models and Import BPMN models
    • Showing or hiding the menu
    • Context information
    • Export
    • Filters
    • Sending automation ideas to UiPath® Automation Hub
    • Tags
    • Due dates
    • Compare
    • Conformance checking
    • Process simulation
    • Root cause analysis (Preview)
    • Simulating automation potential
    • Starting a Task Mining project from Process Mining
    • Triggering an automation from a process app
    • Viewing Process data
    • Process Insights (preview)
  • Creating apps
    • App Templates
    • Create new app wizard
      • Creating a new app
      • Selecting the app template
      • Defining the app properties
      • Selecting the data source
      • Mapping input tables
      • Mapping input fields
      • Selecting the automated process
      • Configuring the automations
      • Finishing the app creation
    • Cloning an app
    • Exporting and importing process apps
    • Editing dashboards
    • Managing app permissions
    • Deleting an app
  • Loading data
    • Uploading data
    • Retrieving the credentials for the Azure blob storage
    • Loading data using CData Sync
      • Installing CData Sync
      • Create a source connection
      • Create a destination connection
      • Create a job
      • Run the job
      • Pseudonymizing data
      • Loading data from multiple source systems
      • Incremental extraction
      • Troubleshooting CData Sync
    • Loading data using Theobald Xtract Universal
      • Setting up Theobald Xtract Universal
      • Importing the template extractions
      • Configuring the source
      • Configuring the extraction script
      • Setting up DataUploader
      • Incremental extraction
      • Running the extraction script
      • Troubleshooting
    • Loading data using direct connection
      • ServiceNow
      • Salesforce
    • Loading data using DataUploader
      • Running DataUploader
    • Loading data using the UiPath data extractor
      • Hardware requirements
      • Installing the UiPath data extractor
      • Running an extraction
    • Incremental extraction
    • Managing file storage
    • Viewing logs
    • Optimizing an app
    • Scheduling Data Runs
  • Transforming data
    • Data transformations editor
      • Adding fields
      • Adding tables
      • Designing an event log
      • Using LLM functions in data transformations
    • Input data
      • Adding input tables
      • Deleting input tables
      • Managing input data
      • Manage file storage
      • Automation data
    • Editing data transformations
      • Autopilot™ for SQL (preview)
      • Structure of transformations
      • Tips for writing SQL
      • Exporting and importing transformations
      • Viewing the data run logs
      • Merging event logs
      • Configuring Tags
      • Configuring Due dates
      • Configuring fields for Automation potential
      • Activity Configuration: Defining activity order
      • Making the transformations available in dashboards
    • Data models
    • Adding and editing processes
  • Customizing dashboards
    • Introduction to dashboards
    • Working with the dashboard editor
      • Uploading a development dataset
    • Creating dashboards
    • Dashboards
    • Charts
      • Bar charts
      • Stacked bar charts
      • Distribution charts
      • Table charts
      • Pivot table charts
      • Line charts
      • Process graphs
      • KPI trends lists
      • KPI values lists
      • Pie charts
      • Donut charts
    • Editing app settings
      • Setting data restrictions for a process app
    • Managing deviations
    • Data manager
      • Tables
      • Fields and metrics
        • Creating fields and metrics
        • Editing fields and metrics
        • Hiding and showing fields
        • Context metrics
        • Metric thresholds
        • Deleting fields
        • Deleting metrics
        • Duplicating metrics and fields
      • Expressions
        • Reference fields
        • Constants
        • Arithmetic
        • Aggregates
        • Compare
        • Logical
        • Text
      • Autopilot™ for Business logic editor (preview)
    • Automation manager
    • Process models
      • Process mining types
  • Publishing process apps
    • Publishing process apps
  • App templates
    • Event log and Custom process app templates
      • Menus and dashboards
        • Overview
        • End to end
        • Event analysis
      • KPIs
      • Event log input fields
      • Custom process input fields
      • Configuring CData Sync for Event log or Custom process
    • Purchase-to-Pay app template
      • Purchase-to-Pay Process
      • Menus and dashboards
        • Summary
        • End to end process
        • Event analysis
        • Supplier performance
        • Maverick buying
        • Tag Details
      • KPIs
      • Purchase-to-Pay input fields
      • Configuring CData Sync for Purchase-to-Pay
    • Purchase-to-Pay SAP app template
      • Menus and dashboards
        • Summary
        • Process overview
        • Process velocity
        • Supplier performance
        • Maverick buying
        • Payment and discount
        • Accounting quality control
        • Tags overview
      • KPIs
      • Purchase-to-Pay - SAP input fields
    • Order-to-Cash app template
      • Order-to-Cash process
      • Menus and dashboards
        • Summary
        • End-to-end process
        • Event Analysis
        • Customers
      • KPIs
      • Order-to-Cash input fields
      • Configuring CData Sync for Order-to-Cash
    • Automation Log Monitor
      • Dashboards and KPIs
    • Process Optimization and Tracking
      • Process Optimization app
        • Summary dashboard
        • Operational monitoring dashboard
        • Automation potential dashboard
        • Action Center tasks dashboard
        • Due dates dashboard
      • Process Tracking
        • Prerequisites
        • Key concepts
        • Main use cases
        • How does process tracking work
        • What is a good process to start with
  • Notifications
    • My notifications
  • Additional resources
    • Out-of-the-box Tags and Due dates
    • Discover process model
    • Transformations
      • Custom throughput time metrics
      • SQL differences between Snowflake and SQL Server
    • Extending the SAP Ariba extraction tool
    • Performance characteristics
    • Basic troubleshooting guide
      • Process Mining service not visible
      • Data transformations
      • Uploading data
      • CData Sync
      • Integrated extractors
      • Process Optimization
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Process Mining

Last updated Mar 3, 2026

ServiceNow

Connecting to ServiceNow

By default, OAuth 2.0 Authorization Code is used as the authentication type.

  1. User credentials must have Read permissions to access listing metadata such as

    • sys_db_object (required for all data)
    • sys_glide_object (required for certain ServiceNow table metadata)
    • sys_dictionary (required to retrieve ServiceNow schema information).

    To enable this, you must elevate the user's role as follows:

    1. In the ServiceNow Admin console, select the account icon in the menu bar to open the user menu.

    2. Select the Elevate Roles option.

    3. Enable the security _admin box, and select Update.

    Important:

    The user also needs at least row-level permissions for accessing tables.

  2. Configure the connection for ServiceNow. Check out ServiceNow authentication in the UiPath Integration Service guide for more information.

  3. After successful authentication, go back to the Process Mining webpage and select your connection.

  4. Select Next.

    The connection is established and the Extraction settings page is displayed.

  5. If desired, change the extraction settings, or accept the defaults.

  6. Select Next.

    The Extraction tables page is displayed, showing the tables that will be extracted from ServiceNow. By default, the required input tables defined for the app template are selected.

  7. If desired, add additional tables for extraction or delete anay tables you want to exclude from the extraction.

  8. Select Next.

Extraction settings

The following table describes the extraction settings.

Extraction setting

Enables you to

Date range

Select a From and To date to define a limited date range for the data extraction.
Note: By default, the Use current date option is selected for the To date.

Recurrence

Set up a schedule for recurring data extraction in hours or days.

Incremental data extractions

Set up incremental data extraction, which means that only new or modified data will be extracted.

Parameters

Define any additional parameters, if applicable.

  • Connecting to ServiceNow
  • Extraction settings

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