- Introduction
- Overview
- What you get with Maestro
- Who should use Maestro
- How Maestro fits into UiPath
- Maestro feature availability
- Getting started
- Process modeling with BPMN
- Process modeling with Case Management
- Designing a persistent case entity schema
- Defining case keys (system vs. external)
- Establishing task I/O and write-back contracts
- Exit rules and early stage termination
- Modeling primary and secondary stages
- Triggering a case from Data Fabric
- Implementing stage-level personas and permissions
- Setting SLAs and automated escalation rules
- Configuring a rework loop (re-entry)
- Managing live case instances: pause, migrate, and retry
- Maestro case management component dictionary
- Process implementation
- Debugging
- Simulating
- Publishing and upgrading agentic processes
- Common implementation scenarios
- Extracting and validating documents
- Process operations
- Process monitoring
- Process optimization
- Reference information
Maestro user guide
UiPath Maestro™ enables AI agents, robots, and people to work together through intelligent orchestration and control.
By coordinating multi-agent, robotic, and human work—with built-in governance, human-in-the-loop, and continuous optimization—Maestro ensures every process runs safely, transparently, and at scale.
| Agents think | Robots do | People lead |
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What Maestro delivers
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End-to-end outcomes: Orchestrate full processes across apps and data—not isolated tasks.
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Safety and trust: Guardrails, policy, testing, and human-in-the-loop where it matters.
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Speed to value: Reusable skills and workflows, low-code/pro-code options, and rich API/data integrations.
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Scale and reliability: Elastic execution, resilient handoffs/retries, and SLA-driven control.
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Visibility and improvement: Real-time telemetry and process intelligence to optimize ROI.
Why Maestro matters
Traditional automation platforms focus on task-level execution. Maestro introduces a process-centric model that empowers organizations to build, run, and govern intelligent workflows across the full spectrum of digital workers.
With support for BPMN 2.0, DMN, and Case Management, Maestro unifies diverse agents under one orchestrated flow, combining modeling, decision logic, and real-time control. It provides live instance management, smart routing, exception handling, and SLA tracking—all within a governed, scalable framework.
What makes Maestro unique is its ability to operationalize collaboration between AI and automation in a human-aware environment. AI agents can trigger RPA bots, escalate to human-in-the-loop decisions when needed, and dynamically adapt to changes using process intelligence—all without breaking flow or control. For scenarios that are long-running and exception-heavy, Case Management provides structured orchestration where the path evolves as new information becomes available. See When to use BPMN Process vs. Case Management to choose the right approach.
Strategic impact
Maestro transforms enterprise automation from static workflows into adaptive systems that think, act, and learn. This positions organizations to:
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Evolve beyond task automation toward goal-driven, data-responsive processes.
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Scale AI adoption responsibly with governance and compliance built in.
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Accelerate digital transformation by unifying agents, robots, and people in a single orchestrated environment.