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Maestro user guide

Last updated Jul 8, 2025

Optimization view

The Optimize tab of Maestro enables you to monitor historical executions across all agentic process versions, identify inefficiencies, bottlenecks, and delays in your process and action towards optimizing your business process. This is all done while also highlighting opportunities for process improvement and optimization based on the process data leveraging Process Mining capabilities.

You can refresh the data displayed in the Optimize tab at any time using the Reload data option in the menu bar.

Note:

The Reload data option is only available when there is no data load or transformation running.



Process graph

The process graph displays the end-to-end process for the executed process. It allows you to explore all the different variants—that is, the various paths the process can take from start to finish.

Note: You can use the Variants slider to see all the paths that executed process instances took and zoom in to see the variants. The Variants slider enables you to understand different paths that process instances took when they were executed. You can observe the happy path that is followed the most as well as notice deviations.

You can select the node and edge metrics to be displayed using the process graph utility bar.

Take the following steps to select a different activity metric for the process graph.

  1. Select the activity metric icon activity metric icon from the process graph utility bar.
  2. Select a different metric from the list of available metrics.
The following table describes the available node metrics.
MetricDescription
Number of tracesThe number of traces for the process.
Average cycle timeThe average time it takes to execute the activity.

Take the following steps to select a different edge metric for the process graph.

  1. Select the edge metric icon Edge metric icon from the process graph utility bar.
  2. Select a different metric from the list of available metrics.

The following table describes the available edge metrics.

MetricDescription
Number of tracesThe number of traces for the process.
Number of transisitionsThe total number of transitions.
Average troughput timeThe average time it takes to go from the start node to the next node.
Note: Refer to How does process tracking work for more information on process tracking and implementing process tracking using the Process Tracking Service.

KPIs

MetricDescription
Number of tracesThe number of traces for the process.
Number of variantsThe total number of process variants.
Average trace timeThe average time it takes to execute the trace.
Conformance rateThe percentage of traces that conform to the reference model. A higher conformance rate means there is a greater degree of conformance to the reference model.
Automation rateThe percentage of automated events in the end-to-end process.

Process inefficiencies

The most significant inefficiencies identified for your process are displayed in the Process inefficiencies section.

The following table describes the different types of inefficiencies that can be identified.

InefficiencyDescription
BottleneckActivities that take double the average throughput time or activities that have highest throughput time.
Manual processingActivities that take double the average manual processing time or activities that have highest manual processing time.
Low automationActivities that have an automation rate less than the average automation rate.
ReworkActivities that have multiple occurrences in a single case.

In addition to viewing details from the inefficiencies cards in the Optimize tab, you can directly access the Process Optimization app for a single agentic process by selecting the Open in Process Mining button.

Note: The Open in Process Mining button is only enabled if there is data available for the Process Optimization app.
Refer to Identifying process inefficiencies for more information.

Take action

You can go directly to the applicable capability in the Process Optimization app in Process Mining to dive deeper into the observations from the process analytics provided in the Optimize tab. Select the Try it option on the card to open the Process Optimization app in a new browser tab.

Note: The Try it option is only enabled if there is data available for the Process Optimization app.
  • Uncover inefficiencies: Displays the Summary dashboard where you can identify more inefficiencies from the process graph and apply filters. Refer to Identifying process inefficiencies for more information.
  • Compare versions: Displays the Summary dashboard in Compare mode where you can copmare two sets of paths from your process. Refer to Compare for more information.
  • Monitor conformance: Displays the Conformance checking dashboard that contains information that helps you determine whether the process complies with the Discover process model or the Import BPMN model. Refer to Conformance checking for more information.
  • Process graph
  • KPIs
  • Process inefficiencies
  • Take action

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