- Overview
- Process modeling
- BPMN
- Process implementation
- Process operations
- Process monitoring
- Process optimization
- Optimization view
- Accessing the Process Optimization app
- Process Optimization app in Process Mining
- Process tracking
- Enriching Process optimization with external data
- Reference information
Maestro user guide
Accessing the Process Optimization app
When the process is published to Orchestrator, a Process Optimization app is automatically created for your process in Process Mining.
When a Process Optimization app is created through Maestro, your access to the app in Process Mining is based on the permissions you have as a user in Orchestrator.
This means that if you have access to the associated folder in Orchestrator, you automatically have access to the corresponding Process Optimization app in Process Mining. The following table provides an overview of the Orchestrator permissions and the corresponding inherited permissions in Process Mining for the Process Optimization app.
| Orchestrator folder permission | Process Optimization app permissions |
| Read |
|
| Edit |
|
If needed, a Process Mining user with Manage access permission for the Process Optimization app, such as an Administrator or a Developer, can grant you additional permissions for the app.
Refer to Managing access for Process apps for more information.
The Process Optimization app includes a summary dashboard and offers various capabilities such as inefficiency detection, comparison, conformance checking, and root-cause-analysis, among others. You have the flexibility to define your own KPIs using a no-code interface and create custom charts and dashboards suited to your project's needs.
With Maestro, you can also integrate third-party source data into the process tracking, providing more business-specific KPIs for your end-to-end orchestrated process.
Follow this step to open the Process Optimization app in Process Mining.
- Select the Open in Process Mining button.
The Process Optimization app opens in a new browser tab.
The data in the Process Optimization app will be automatically refreshed daily to ensure the most recent data in the dashboards.
In some cases, the data may not be available in the Optimize tab. The following table describes some options for solving the issue.
| Possible cause | Resolution |
| The data refresh has not been triggered by the automatic schedule. | Try to reload data manually using the Reload data option in the menu bar. |
| There is no Process Optimization app linked to the process. | Create a new Process Optimization app. Follow these steps:
|
| The process is not the start of the end-to-end process, has been started from a Queue Item, or from another Agentic process or RPA process. |
Delete the predefined Maestro app from Process Mining and create a new Process Optimization app with the real start of the process that is being tracked. Refer to Process tracking for more information. Follow these steps:
|
| The process has not been run in the past 24 hours. | Make sure there are valid runs in the same tenant. |
Refer to Process Optimization app for a detailed description of the dashboards and KPIs.
