integration-service
latest
false
UiPath logo, featuring letters U and I in white

Integration Service user guide

Last updated Sep 5, 2025

Freshservice authentication

Prerequisites

To create a connection, you need the following credentials:

  • Subdomain
  • API key

Retrieve your credentials

Subdomain
When you create a support portal with Freshdesk, you're assigned a subdomain.freshdesk.com URL by default. Copy either the subdomain part from your URL.
API Key

To retrieve your API key you have to:

  1. Sign in to your Support Portal.

  2. Select your profile picture in the top right corner and go to Profile settings.



  3. Your API key is available under the Delegate Approvals section.



    For more information on your API key, visit the Freshservice documentation.

Add the Freshservice connection

To create a connection to your Freshservice instance, you need to perform the following steps:

  1. Select Integration Service from Automation CloudTM Public Sector.

  2. From the Connectors list, select Freshservice. You can also use the search bar to narrow down the connector.

  3. Select the Add connection button.

  4. Enter your subdomain and your API key and select Connect.

  5. Your connection has been added.
  • Prerequisites
  • Retrieve your credentials
  • Add the Freshservice connection

Was this page helpful?

Support and Services
Get The Help You Need
UiPath Academy
Learning RPA - Automation Courses
UiPath Forum
UiPath Community Forum
Uipath Logo
Trust and Security
Terms of Use
Privacy Policy
Cookies Policy
© 2005-2025 UiPath. All rights reserved.