maestro
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Maestro Orchestrate user guide
- Introduction
- Getting started
- Build on any canvas
- Build with Case
- Reference
- Defining case keys (system vs. external)
- Establishing task I/O and write-back contracts
- Modeling primary and secondary stages
- Triggering a case from Data Fabric
- Implementing stage-level personas and permissions
- Setting SLAs and automated escalation rules
- Configuring a rework loop (re-entry)
- Configuring and testing the Case Manager Agent (preview)
- Build with Flow
- Build with BPMN
- Operating
- Monitoring
- Optimizing
- Reference information
Tool
The nodes in the Tool category of the Add node panel: Script, and the conversational, queue, and voice tools.
The Tool category of the Add node panel holds the nodes that run your own code, work with queues, and take part in chats and phone calls.
- Script: runs a short piece of JavaScript.
- Conversational tools (Preview): Wait for message, Get conversation context, and Send message.
- Queue tools: Create queue item, Create and wait for queue item, Set transaction status, Set transaction progress, Postpone transaction item, and Delete queue items.
- Voice tools (Preview): the phone call nodes, Create outgoing call and End call.
Next steps
- Script: run your own JavaScript in a workflow.
- Node reference: all the categories of the Add node panel.