Overview

Last updated Apr 29, 2025

Customer data usage with cloud products

When customers use UiPath cloud products, UiPath processes different types of data in order to provide you with the product functionalities, to ensure the reliability of the products you use and to improve them so you get better products and services and more efficient automations.

This means that, depending on the products you use, UiPath will process and sometimes store data that you use to design and run your automations. The types of data processed depends on the product you use, so please check the page regarding customer data usage for each of our products.

Some of the features such as generative AI features, as well as some of the configurations will only be available for Enterprise and Advanced customers, including AI Trust Layer governance functionalities.

In order to help you better understand the pages regarding customer data usage, please have in mind the following:

Telemetry or otherwise usage data processed when using cloud products does not contain customer data and is meant to help us fix error, bugs, monitor the health of our products and services, optimize our products for consumption, improve user experience and, functionalities.
Data processing for service provisioning refers to: product functionality, reliability of outputs, improvement and the prevention or fixing of automation failures. These data are processed so that you can design and deploy your automations, in order to meet our contractual agreements and to make sure that the product works in accordance with the intended functionalities and are constantly upgraded or tailored for you.
For few of our products we use model training to improve the quality of the outputs you receive and we make sure that we use data filtering, labelling, deletion, and other techniques in order to minimize data usage. Please read in the documentation the purpose and measures implemented by UiPath when model training is performed and how you can opt out. Please be mindful of the fact that we do not use data to train third party models. Some products we have allow you to train your own models.

Some of our products integrate with generative AI features. Please check in the documentation if such features are available and how you can enable or disable them. All calls made to generative AI features go through our secure connection which is the AI Trust Layer and which allows you to also set policies regarding the use of AI features in your automation flows.

The main generative AI features we use are: Claude 3.5 Sonnet, Chat GPT 4-0 mini, Gemini, on our AWS, Google or Azure infrastructure but these are subject to change depending on product needs and functionalities. Please find here the list with our third party providers: https://www.uipath.com/assets/downloads/subprocessors.

If you want to know more about the locations available for data storage for your tenant please check our data residency page in the Automation Cloud guide.

For information regarding our privacy or security practices please check our Trust Portal on the UiPath website: Trust and Security - Secure your RPA journey | UiPath.

UiPath Product	Provide Services	Train UiPath models	Train 3rd party models	Integration with GenAI services
AI Center
Assistant
Apps
Automation Ops
Autopilot for Everyone				*
Cloud robots Elastic Robot Orchestration Automation Cloud Robots - VM Automation Cloud Robots - Serverless
Communications Mining
AI Computer Vision
Data Service
Document Understanding
Insights
Integration Service				**
IT Automation
Orchestrator
Process Mining
Robot
Studio & StudioX				*
Studio Web				*