Setting up Alert Emails

Enabling Alert Emails

You can subscribe to ten-minute and daily alert reports, to receive emails every time a change occurs to the component you chose to be notified about.

To receive and manage email alerts, make sure that:

You use a valid email address.
You have View permissions on Alerts.
Your email settings are correct. Details...

Important:

Users do not inherit Alert permissions from the parent group. To allow users to view alerts, grant them the corresponding permissions explicitly.

Note:

Known issue: Alert emails sent to groups may be written in English, regardless of the language preference of individual group members.

To subscribe, navigate to your tenant context > Settings page > General tab > Email setup section, and activate the Enable alerts email option.

Modifying the options present on this page as an organization administrator overwrites the individual choices the users in your organization made.

Setting up the Email

Use custom settings if you want to set up your own SMTP server.

Switching the settings from custom to default, then back to custom erases all the values that were inputted for your SMTP configuration.

Considering you want to receive email alerts via Gmail, the following procedure walks you through the Gmail SMTP server configuration:

Example of Setting Up Email Alerts With Google SMTP Server

Navigate to https://security.google.com/settings/security/apppasswords.
Sign in using the email address which is to send mail messages from Orchestrator.
From the Select App drop-down list, select Mail.
From the Select Device drop-down list, select Windows Computer.
Click Generate. The Generated App Password window containing an app password is displayed.
Copy the generated app password to clipboard.
In Orchestrator, in the Settings page > General tab > Email Setup section, select the Enable alerts email checkbox.
Make sure that system email notifications have been configured by following the steps in the About Email Alerts section.
Click Save. You will be asked if you want to proceed without testing the settings:

Click Yes to proceed anyway, or click No and see here to first test your settings.

Once saved, all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.

Testing Mail Settings

After entering your settings as detailed above, you can ensure alert emails are functioning properly using the Test Mail Settings feature:

Click Test Mail Settings. The Test Mail Settings window appears:
In the Send To field, enter the address where the test email should be sent. This field is automatically populated with the email address of the current account, if available, in this case [email protected].
Click Send. A window will appear indicating if the email was sent successfully or an error occurred.
Check the test email inbox to verify the message was received as expected.

Note: Testing does not save your settings, you must still click Save to apply these settings to your setup.

Now all accounts that have an e-mail address configured in the Manage Access page and an assigned role that grants them View permissions on the Alerts page receive email alerts every time a Fatal or Error alert is encountered, and a daily detailed report of all alerts.

On this page

Enabling Alert Emails
Setting up the Email
Example of Setting Up Email Alerts With Google SMTP Server
Testing Mail Settings

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