Integration Service user guide

DELIVERY:

Last updated Jul 4, 2025

Monitoring API usage

Important: Starting May 1, 2025, we are revising our licensing systems for API usage, for a period of 60 days. During this time, API calls usage monitoring is suspended, and Integration Service usage does not deduct API calls. In Automation Cloud Admin, under the Licensing – Consumables tab, no consumption of API calls is registered for this period. Existing and new automations leveraging Integration Service will continue to run normally without disruption.

This page describes the way you can monitor your licenses and API usage within Integration Service.

Checking license allocation

Organization licenses

To view organization-wide license distribution, log in to Automation Cloud^TM and go to Admin > Your Organization > Licenses.

The Licenses dashboard shows the number of all purchased licenses in your organization. You can switch to the Consumables tab to view license information for Integration Service.

API call prioritization logic (Flex example)

An API call is considered consumed whenever a request is made to an external third-party application via Integration Service. Consumption is calculated based on the total number of such requests, regardless of how they are initiated—whether triggered manually, through an attended automation, or via an unattended process.

The following example showcases how API call consumption is calculated and prioritized in a Flex licensing plan. It illustrates how organizations utilize their allocated API calls from both license-based bundles and additional API call bundles, and how the usage affects future availability based on monthly consumption.

If both bundled and dedicated bundles are available:

Consumption first draws from the monthly bundled license pool.
Once depleted, usage continues from the dedicated bundle.

Example:

Your org holds:
- 10 Automation Developer licenses (10 × 5,000 = 50,000 API calls)
- 10 Unattended Robot licenses (10 × 5,000 = 50,000 API calls)
- 3M API call bundle (annual)

Monthly total: 100,000 bundled calls.

In October 2023, 125,000 calls were used:

100,000 were taken from bundled licenses
25,000 were taken from the dedicated bundle

Starting November 1, the bundle resets to 100,000 and the 3M pool decreases to 2,975,000.

Viewing monthly API call usage

To monitor your organization's API usage, select View Usage. This displays the License usage for Integration Service API calls graph, which presents a 12-month historical view of API call consumption. The data is segmented according to the license types purchased by the organization, offering a clear breakdown of usage patterns over time.

API call consumption is calculated from the first to the last day of each month.

Note: Historical data is available starting from October 2023, which marks the official rollout of this tracking feature for all organizations. In some cases, users may also see limited data for September 2023. This early data is incomplete and should be disregarded, as it does not represent full-month usage and may not reflect actual consumption accurately.