automation-suite
2021.10
false
- Overview
- Requirements
- Installation
- Post-installation
- Cluster administration
- Monitoring and alerting
- Migration and upgrade
- Product-specific configuration
- Best practices and maintenance
- Troubleshooting
- How to Troubleshoot Services During Installation
- How to Uninstall the Cluster
- How to clean up offline artifacts to improve disk space
- How to disable TLS 1.0 and 1.1
- How to enable Istio logging
- How to manually clean up logs
- How to clean up old logs stored in the sf-logs bucket
- How to debug failed Automation Suite installations
- How to disable TX checksum offloading
- Unable to run an offline installation on RHEL 8.4 OS
- Error in Downloading the Bundle
- Offline installation fails because of missing binary
- Certificate issue in offline installation
- SQL connection string validation error
- Failure After Certificate Update
- Automation Suite Requires Backlog_wait_time to Be Set 1
- Cannot Log in After Migration
- Setting a timeout interval for the management portals
- Update the underlying directory connections
- Kinit: Cannot Find KDC for Realm <AD Domain> While Getting Initial Credentials
- Kinit: Keytab Contains No Suitable Keys for *** While Getting Initial Credentials
- GSSAPI Operation Failed With Error: An Invalid Status Code Was Supplied (Client's Credentials Have Been Revoked).
- Login Failed for User <ADDOMAIN><aduser>. Reason: The Account Is Disabled.
- Alarm Received for Failed Kerberos-tgt-update Job
- SSPI Provider: Server Not Found in Kerberos Database
- Failure to get the sandbox image
- Pods not showing in ArgoCD UI
- Redis Probe Failure
- RKE2 Server Fails to Start
- Secret Not Found in UiPath Namespace
- ArgoCD goes into progressing state after first installation
- Unexpected Inconsistency; Run Fsck Manually
- Missing Self-heal-operator and Sf-k8-utils Repo
- Degraded MongoDB or Business Applications After Cluster Restore
- Unhealthy Services After Cluster Restore or Rollback
- Orchestrator Pod in CrashLoopBackOff or 1/2 Running With Multiple Restarts
- Using the Automation Suite Diagnostics Tool
- Using the Automation Suite support bundle
- Exploring Logs
OUT OF SUPPORT
Automation Suite Installation Guide
Last updated Nov 21, 2024
Orchestrator Pod in CrashLoopBackOff or 1/2 Running With Multiple Restarts
If the Orchestrator pod in CrashLoopBackOff or 1/2 is running with multiple restarts, the failure could be related to the authentication keys for the object storage provider, Ceph.
To check if the failure is related to Ceph, run the following commands:
kubectl -n uipath get pod -l app.kubernetes.io/component=orchestratorkubectl -n uipath get pod -l app.kubernetes.io/component=orchestratorIf the output of this command is similar to one of the following options, you need to run an additional command.
Option 1:
NAME READY STATUS RESTARTS AGE
orchestrator-6dc848b7d5-q5c2q 1/2 Running 2 6m1s
OR
Option 2
NAME READY STATUS RESTARTS AGE
orchestrator-6dc848b7d5-q5c2q 1/2 CrashLoopBackOff 6 16mOption 1:
NAME READY STATUS RESTARTS AGE
orchestrator-6dc848b7d5-q5c2q 1/2 Running 2 6m1s
OR
Option 2
NAME READY STATUS RESTARTS AGE
orchestrator-6dc848b7d5-q5c2q 1/2 CrashLoopBackOff 6 16mVerify if the failure is related to Ceph authentication keys by running the following command:
kubectl -n uipath logs -l app.kubernetes.io/component=orchestrator | grep 'Error making request with Error Code InvalidAccessKeyId and Http Status Code Forbidden' -okubectl -n uipath logs -l app.kubernetes.io/component=orchestrator | grep 'Error making request with Error Code InvalidAccessKeyId and Http Status Code Forbidden' -oIf the output of the above command contains the string
Error making request with Error Code InvalidAccessKeyId and Http Status Code Forbidden, the failure is due to the Ceph authentication keys.
Rerun the
rook-ceph-configure-script-job and credential-manager jobs using the following commands:
kubectl -n uipath-infra get job "rook-ceph-configure-script-job" -o json | jq 'del(. | .spec.selector, .spec.template.metadata.labels)' | kubectl replace --force -f -
kubectl -n uipath-infra get job "credential-manager-job" -o json | jq 'del(. | .spec.selector, .spec.template.metadata.labels)' | kubectl replace --force -f -
kubectl -n uipath delete pod -l app.kubernetes.io/component=orchestratorkubectl -n uipath-infra get job "rook-ceph-configure-script-job" -o json | jq 'del(. | .spec.selector, .spec.template.metadata.labels)' | kubectl replace --force -f -
kubectl -n uipath-infra get job "credential-manager-job" -o json | jq 'del(. | .spec.selector, .spec.template.metadata.labels)' | kubectl replace --force -f -
kubectl -n uipath delete pod -l app.kubernetes.io/component=orchestrator
