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  • Getting started
    • About agents
    • Agents workspaces
    • Governance
    • Data residency and supported models
    • Limitations
  • Prerequisites
    • Prerequisites
    • Licensing
  • Building agents in Studio Web
    • Building an agent in Studio Web
    • Best practices
    • Prompts
    • Contexts
    • Escalations and Agent Memory
    • Evaluations
    • Traces
    • Agent score – Preview
  • Building agents in Agent Builder
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Agents user guide

Last updated Apr 30, 2025

Licensing

This page provides details on the licenses that give you access to agents and how agent activities are quantified through agent units.

For general information about licensing, refer to About licensing in the Automation Cloud guide.

Agent licenses and entitlements

The following table provides a list of licenses that give you access to agents, the plans associated with each license, and the entitlements enabled by them.

LicenseLicense planEntitlements
UnlicensedCommunity1Develop agents: Design, conduct debug runs, and evaluate agents in Studio Web
Automation DeveloperEnterprise

Develop agents: Design, conduct debug runs, and evaluate agents in Studio Web

Run agents: Deploy and run agents as processes
Citizen Developer
Cloud Basic User

1 – Community users can develop agents using the design time entitlements.

Design time entitlements

Enterprise

All Enterprise licensed users receive a daily entitlement of free agent runs, granted as LLM calls. These can be used towards agent development and evaluations.

Free agent runs are available per the following rules:

  • Free agent runs are granted as LLM calls, usable only in the Agent builder experience in Studio Web. They are not granted in the form of agent units.

  • The number of granted LLM calls depends on the user license.

  • The LLM calls are assigned individually to each named user and are not poolable at tenant or organization level.

Note:

Free agent runs are available to customers who have User Licensing enabled for their organization. When User Licensing is not enabled, all Agent actions at design time are charged per the standard consumption logic.

User licenseDaily entitlement

Automation Developer

50 Agent Runs (250 LLM Calls)
Citizen Developer25 Agent Runs (125 LLM Calls)
Cloud Basic User10 Agent Runs (50 LLM Calls)

The consumption of free and licensed entitlements during design time and run time occurs according to the following scenarios:

Agent units availabilityDesign time executionRun time execution

No purchased units

Allowed up to free daily limit. Blocked once the daily free limit is reached.

Not allowed

Purchased and available unitsConsumes free daily limit first. Once free limit is reached, consumes agent units. Allowed from available agent units
Purchased units, but fully consumedAllowed up to the free daily limit. Blocked past this limit, with the possibility to purchase additional agent units. Allowed as surplus

Community

Each Community organization receives 500 LLM calls per organization daily.

Note that community users do not have access to:

  • Preview features.

Agent unit consumption

Agent units measure the usage of agents-specific activities. Any agent execution consumes agent units, at both design time (for debug and evaluations) and run time.

The consumption of agent units correlates directly with the number of LLM calls, as follows: one LLM call equals one agent unit. For example, if you execute an agent, and it uses three LLM calls, you consume three agent units.

Agent units consumption is displayed in Automation Cloud Admin, on the Consumables tab of the organization-level Licensing page. For details, refer to The Consumables tab.

Note: You can work with your sales representative to assess your agent use case and predicted agent unit consumption.
  • Agent licenses and entitlements
  • Design time entitlements
  • Agent unit consumption

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