agents
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  • Getting started
    • About agents
    • Agents workspaces
    • Governance
    • Data residency and supported models
    • Limitations
  • Prerequisites
    • Prerequisites
    • Licensing
  • Building agents in Studio Web
    • Building an agent in Studio Web
    • Best practices
    • Prompts
    • Contexts
    • Escalations and Agent Memory
    • Evaluations
    • Traces
    • Agent score – Preview
  • Building agents in Agent Builder
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Agents user guide

Last updated Apr 30, 2025

Prerequisites

To start building agents, you must meet the following prerequisites:

  • Provision Integration Service in your organization.
  • Have robot accounts available for your tenant.
  • Purchase the licenses that give you access to agents. For details, see the Licensing section.
  • Enable personal automations and personal workspaces. Running an automation in Studio Web performs the necessary provisioning automatically. You can also perform the steps manually, as described on the following documentation pages: Enabling personal workspaces, Enabling personal automation.

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