- Getting started
- Data security and compliance
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- Licensing
- About licensing
- Unified Pricing: Licensing plan framework
- Activating your Enterprise license
- Migrate from Test Suite to Test Cloud
- License migration
- Assigning licenses to tenants
- Assigning user licenses
- Deallocating user licenses
- Monitoring license allocation
- License overallocation
- Licensing notifications
- User license management
- Tenants and services
- Accounts and roles
- AI Trust Layer
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- Testing in your organization
- Troubleshooting
- Migrating to Test Cloud
Frequently asked questions about VPN gateway configuration in Test Cloud, covering region constraints, gateway limits, and tunnel troubleshooting.
Data residency
The VPN gateway for a tenant is automatically created in the same region as the region of the tenant and you cannot change the region.
Switching to a different region
If a VPN gateway already exists and you chose to move your tenant to a different region, you can either:
- continue to use the gateway in the old region or
- delete the existing VPN gateway and create a new one, which is created in the current region of the tenant.
Data retention
If you disable a tenant that has a VPN gateway, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.
If you re-enable the tenant within 60 days, your VPN gateway is not deleted and available for use.
License expiration
If your robot units have expired, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.