- Getting started
- Data security and compliance
- Organizations
- Authentication and security
- Licensing
- About licensing
- Unified Pricing: Licensing plan framework
- Activating your Enterprise license
- Migrate from Test Suite to Test Cloud
- License migration
- Assigning licenses to tenants
- Assigning user licenses
- Deallocating user licenses
- Monitoring license allocation
- License overallocation
- Licensing notifications
- User license management
- Tenants and services
- Accounts and roles
- AI Trust Layer
- External applications
- Notifications
- Logging
- Data Export
- Testing in your organization
- Troubleshooting
- About troubleshooting
- Alerts troubleshooting
- General troubleshooting
- Licensing and integration troubleshooting
- Migrating to Test Cloud
Solutions for alert delivery failures in Test Cloud, including fixes for users who do not receive configured alerts when SAML provisioning rules apply to their groups.
Not receiving alerts for groups with SAML provisioning rule
Problem: Users do not receive configured alerts either in the user interface or via email when those alerts are configured for user groups with a SAML provisioning rule.
Solution: To resolve this issue, you can add affected users to the Administrators local group which allows them to receive alerts.
Adding users to the Administrators group grants them with elevated privileges. Endeavor to understand the implications of these privileges. Ensure users are conferred administrator rights responsibly, maintaining a balance between the need for alerts access and preserving system security.