Add-ins User Guide

Last updated May 23, 2025

Overview

The following are links to step-by-step instructions on how to use the ServiceNow activities. These guides help you create a working sample of the different activities so that you can verify the connection to your ServiceNow instance and get familiar with the input/output datatypes.

Quickstart	Description
Objects and Attachments	After completing the steps in this guide, you'll have an automation sequence that does the following: Establishes a connection to your ServiceNow instance (ServiceNow Scope). Creates a new ServiceNow incident (Insert ServiceNow Record). Uploads a file to the new incident (Add Attachment). Downloads the uploaded file to a local folder (Download Attachment). Deletes the uploaded file (Delete Attachment). Verifies the file was deleted by trying to retrieve the attachment record and outputting the expected error message (Get ServiceNow Record, If). Deletes the created incident (Delete ServiceNow Record).

Quickstart

Description

Objects and Attachments

After completing the steps in this guide, you'll have an automation sequence that does the following:

Establishes a connection to your ServiceNow instance (ServiceNow Scope).
Creates a new ServiceNow incident (Insert ServiceNow Record).
Uploads a file to the new incident (Add Attachment).
Downloads the uploaded file to a local folder (Download Attachment).
Deletes the uploaded file (Delete Attachment).
Verifies the file was deleted by trying to retrieve the attachment record and outputting the expected error message (Get ServiceNow Record, If).
Deletes the created incident (Delete ServiceNow Record).

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