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- Introduction
- Getting set up as a legacy user
- Getting set up as an Automation Cloud user
- Default user permissions
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields (previously entities)
- Labels (predictions, confidence levels, hierarchy, etc.)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Annotated and unannotated messages
- Extraction Fields
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Access Control and Administration
- Manage sources and datasets
- Understanding the data structure and permissions
- Create or delete a data source in the GUI
- Uploading a CSV file into a source
- Preparing data for .CSV upload
- Create a new dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amend dataset settings
- Delete messages via the UI
- Delete a dataset
- Export a dataset
- Using Exchange Integrations
- Model training and maintenance
- Understanding labels, general fields, and metadata
- Label hierarchy and best practices
- Analytics vs. automation use cases
- Turning your objectives into labels
- Overview of the model training process
- Generative Annotation (NEW)
- Dastaset status
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Understanding data requirements
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and recall
- How does Validation work?
- Understanding and improving model performance
- Why might a label have low average precision?
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining
- Licensing information
- FAQs and more
Communications Mining User Guide
Last updated Mar 4, 2025
Getting set up as an Automation Cloud user
To access Communications Mining™ on Automation Cloud, make sure you meed the following conditions:
- An administrator must enable Communications
Mining as a service on your Automation Cloud tenant.
Note:
- If you do not currently have an Enterprise licence, contact your account manager for available Enterprise trials.
- If you have an Enterprise license, but no AI units available, contact your account manager to purchase some.
- You must be an existing user on the Automation Cloud tenant. If you are not an existing user, ask an administrator on your Automation Cloud tenant to add you.
Note: The access and permissions are on a per tenant basis, not a per organisation basis. If you have multiple tenants within your
cloud org, please ensure that you are being granted access on the same tenant that the Communications Mining™ service is enabled
on.
To get an account, an Admin on Communications Mining™ will need to create a new user profile for you from the 'Manage Access' page within the Admin console within the platform.
Note: The Admin cannot add you to Communications Mining™ until you have accepted your invite to the UiPath® Automation Cloud instance.
Once an Admin on Communications Mining™ has created a user profile for you, you will be able to access the platform by logging into Automation Cloud, and clicking the Communications Mining™ service on the lefthand toolbar.
Note: The platform only supports modern browsers, such as Google Chrome, Firefox, Safari and Microsoft Edge. It is optimised to
work best on the latest versions of these browsers, so please keep your versions up to date.
