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Communications Mining Developer Guide

Last updated Feb 10, 2025

Configuration

Self-hosted exchange server

Please set up an NTLM service account and grant the service user read access to the mailboxes you want to sync.

Collect the following details:

  • Exchange server URL
  • Username and password of the service user
  • Access type (Delegate or Impersonation)
  • List of mailboxes to be synced.

Configure the Exchange integration as described in the "Create a new integration in Communications Mining" part of the tutorial, choosing the NTLM option and entering the collected details: exchange server URL, username and password of the service user, access type, list of mailboxes to be synced.

Important: If you select All time in the Time filters section, this may lead to syncing more data than expected, and messages are charged on upload.

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