Add-ins user guide

Last updated Mar 30, 2026

Overview

The following are links to step-by-step instructions on how to use the ServiceNow activities. These guides help you create a working sample of the different activities so that you can verify the connection to your ServiceNow instance and get familiar with the input/output datatypes.

Quickstart	Description
Objects and Attachments	After completing the steps in this guide, you'll have an automation sequence that does the following: Establishes a connection to your ServiceNow instance ( ServiceNow Scope ). Creates a new ServiceNow incident ( Insert ServiceNow Record ). Uploads a file to the new incident ( Add Attachment ). Downloads the uploaded file to a local folder ( Download Attachment ). Deletes the uploaded file ( Delete Attachment ). Verifies the file was deleted by trying to retrieve the attachment record and outputting the expected error message ( Get ServiceNow Record , If ). Deletes the created incident ( Delete ServiceNow Record ).

Quickstart

Description

Objects and Attachments

After completing the steps in this guide, you'll have an automation sequence that does the following:

Establishes a connection to your ServiceNow instance ( ServiceNow Scope ).
Creates a new ServiceNow incident ( Insert ServiceNow Record ).
Uploads a file to the new incident ( Add Attachment ).
Downloads the uploaded file to a local folder ( Download Attachment ).
Deletes the uploaded file ( Delete Attachment ).
Verifies the file was deleted by trying to retrieve the attachment record and outputting the expected error message ( Get ServiceNow Record , If ).
Deletes the created incident ( Delete ServiceNow Record ).

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