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- Introduction
- Setting up your account
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields
- Labels (predictions, confidence levels, label hierarchy, and label sentiment)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Annotated and unannotated messages
- Extraction Fields
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Access control and administration
- Manage sources and datasets
- Understanding the data structure and permissions
- Creating or deleting a data source in the GUI
- Preparing data for .CSV upload
- Uploading a CSV file into a source
- Creating a dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amending dataset settings
- Deleting a message
- Deleting a dataset
- Exporting a dataset
- Using Exchange integrations
- Model training and maintenance
- Understanding labels, general fields, and metadata
- Label hierarchy and best practices
- Comparing analytics and automation use cases
- Turning your objectives into labels
- Overview of the model training process
- Generative Annotation
- Dastaset status
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Understanding data requirements
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and Recall
- How validation works
- Understanding and improving model performance
- Reasons for label low average precision
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining™
- Developer
- Uploading data
- Downloading data
- Exchange Integration with Azure service user
- Exchange Integration with Azure Application Authentication
- Exchange Integration with Azure Application Authentication and Graph
- Fetching data for Tableau with Python
- Elasticsearch integration
- General field extraction
- Self-hosted Exchange integration
- UiPath® Automation Framework
- UiPath® official activities
- How machines learn to understand words: a guide to embeddings in NLP
- Prompt-based learning with Transformers
- Efficient Transformers II: knowledge distillation & fine-tuning
- Efficient Transformers I: attention mechanisms
- Deep hierarchical unsupervised intent modelling: getting value without training data
- Fixing annotating bias with Communications Mining™
- Active learning: better ML models in less time
- It's all in the numbers - assessing model performance with metrics
- Why model validation is important
- Comparing Communications Mining™ and Google AutoML for conversational data intelligence
- Licensing
- FAQs and more
Communications Mining user guide
Last updated Mar 11, 2026
API docs
Welcome to the Communications Mining™ documentation for developers!
Head over to the API docs to get started with the API, or check the for an overview of how to integrate Communications Mining with your systems.
Note:
AI Units or Platform Units will be charged for uploading data into the platform, at the rate of 1 AI Unit or 0.2 Platform Units per created comment, or per updated comment if its text was modified. You will be charged for the following operations:
- Uploading data into the platform via the API
- Uploading comments or raw emails (sync and sync-raw-email routes)
- Fetching predictions for comments or raw emails that are not in the platform (predict and predict-raw-email routes)
- Uploading data into the platform via the CLI
- Uploading data into the platform via integrations
- Syncing emails via the Exchange Integration
- Syncing Salesforce objects via the Salesforce Integration
- Uploading data into the platform via the platform UI The platform allows data storage for a period of 2 years before additional AI Unit or Platform Unit charges apply.