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Communications Mining user guide

Last updated Aug 1, 2025

Sources

A source refers to a raw collection of messages, which can grow over time. For example, a source could be all the responses collected from a survey, the emails in a team mailbox, the transcripts in a messaging channel, or all of the calls against a telephone number.

Sources are added to datasets in order to build a model to interpret and structure the messages within them.

Each source can be added to up to 10 different datasets.

You can add up to 20 sources to a dataset within the GUI of the platform.



Note: You should only add multiple sources to a dataset if they are of a similar type, and share a similar intended purpose, such as capturing customer feedback, or multiple email inboxes that service similar requests.

To view all of the sources in your account, check Sources.

  • Sources

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