Integration Service Activities

Last updated Aug 7, 2025

Create Case

UiPath.SugarServe.IntegrationService.Activities.CreateCase

Create a support case in Sugar CRM.

Select Switch to object view to explore and map your data using the Data Mapping editor.
Subject - The subject of the case.
Account - Type the first 3 characters of the name to select the account from the dropdown or pass custom account ID.
Case Description - Add a description for the new case.
Assigned to - Type the first 3 characters of the name to select the assigned user from the dropdown or pass custom user ID.
Primary Contact - Type the first 3 characters of the name to select the contact from the dropdown or pass custom contact ID.
Industry - The industry the account belongs to ((for example, Banking, Education, Energy, etc.).
Priority - Mention the priority of the issue, either Hight, Medium or Low.
Source - The source from which the case was raised.
Type - The type of the case.
Status - The status of the case.
Follow up date - The date of the next follow-up.
Resolved date time - The date when the case was settled.
Date entered - The date when the case was entered.
Case Number - The new case number.
ID (Out) - The ID of the case returned.

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