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Process Mining user guide

Last updated Apr 23, 2026

Order-to-Cash Reference models

Introduction​

The SAP Order-to-Cash Connector for AppOne contains two standard reference models that describe the happy path of the process, the Main process and the Down payment request process.

The existing processes can be verified against these predefined reference models.

In AppOne reference models can be viewed in the Conformance - Reference model dashboard.

Note:

The reference models represent the process executions in which only one document is created per type, i.e., one sales order item, one delivery item, etc.

Activities in the Reference model​

Below is an overview of the activities that are taken into account in the reference models.

Reference modelActivitites
Main processCreate SO item Create delivery item Post goods issue Create invoice item Create accounting document Receive payment
Down payment requestCreate SO item Create down payment request item Create accounting document Receive payment Create delivery item Post goods issue Create invoice item Create invoice item* Create accounting document Receive payment * The Create invoice item activity is executed twice in the process where a down payment request is involved.
  • Introduction​
  • Activities in the Reference model​

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