- Introduction
- Product lifecycle
- Use of customer data in UiPath
- Use of customer data with Agents
- Use of customer data with AI Center
- Use of customer data with AI Computer Vision
- Use of customer data with Apps
- Use of customer data with Assistant
- Use of customer data with Automation Ops
- Use of customer data with Automation Hub
- Use of customer data with Autopilot for Everyone
- Use of customer data with cloud robots
- Use of customer data with Context Grounding
- Use of customer data with Data Service
- Use of customer data with Document Understanding™
- Use of customer data with Healing Agent
- Use of customer data with Insights
- Use of customer data with Integration Service
- Use of customer data with IT Automation
- Use of customer data with IXP
- Use of customer data with Orchestrator
- Use of customer data with Process Mining
- Use of customer data with Robot
- Use of customer data with ScreenPlay
- Use of customer data with Studio and StudioX
- Use of customer data with Studio Web
- Use of customer data with Test Manager
- Licensing
- Delivery options
- UiPath Platform
- UiPath documentation
- Troubleshooting
Overview
The Product Lifecycle page describes the support periods for UiPath® on-premises products. You can use this information to track how long a particular version of a product is supported, to schedule your software installation or upgrades, and benefit from continuous support.
This policy is a part of, and must be read together with, the Support and SLA Policy available here. For an easier read, we avoid using too many capitalized terms in our technical documentation, so if this Policy refers to software, products, customer, or documentation, the definitions in the Support and SLA Policy or in your licensing agreement with UiPath apply. If you do see capitalized items, refer back to the said Support and SLA Policy or licensing agreement. Also, you are the customer, as defined by our legal documents.
Some things we want you to know or do:
- To receive support for a product, you must have installed and use the latest released version of the supported Major version of a product.
- Updates on the supported Major version are cumulative, with each update built upon all of the updates that preceded it.
- UiPath does not guarantee forward compatibility between products, except as otherwise mentioned in our documentation.
- UiPath guarantees backwards compatibility between two consecutive released versions of the UiPath on-premises products. Breaking changes, if any, will be reflected in a compatibility matrix published in our documentation. If backwards compatibility between two consecutive LTS versions cannot be guaranteed, UiPath may assist you in the migration process.
- UiPath does not guarantee that all updates will work on all devices. Update availability or applicability may vary depending on conditions, for example by country, region, network connectivity, or hardware capabilities.
- Support for localized versions, minor updates and connected software (for example SDKs, connectors) of a major version terminates with support for the major version.
- Fixes that imply database changes will be done exclusively on the latest released version.
For details on supported versions for each product, see the Product lifecycle.
General Availability support
UiPath currently issues only Long-Term Support (LTS) versions of the UiPath on-premises products.
UiPath stopped issuing Fast Track Support (FTS) versions of the on-premises products. All previous FTS versions are deprecated and no longer supported by UiPath. For more information, see the out-of-support versions.
Starting with the 2022.4 release, all versions benefit from LTS support.
|
Support type |
Mainstream support |
Extended support |
|---|---|---|
|
FTS |
6 months from the release date |
6 months from the end of Mainstream support |
|
LTS |
24 months from the release date |
12 months from the end of Mainstream support |
| Continuous Release, Short Term Support (STS) * | Each release is supported until the next update. | N/A |
* The Continuous Release, Short Term Support (STS) type is intended for Studio, Robot, and Assistant enterprise users that require frequent updates and new features while maintaining reliability. The release cycle for Continuous Releases, Short Term Support (STS) is once every two months. Continuous Release, Short Term Support (STS) versions can only be used with Automation Cloud connections.
Mainstream Support (years 1-2)
During the first two years after a product release, UiPath provides Mainstream Support. This support tier is available to all customers.
Mainstream Support includes the following:
- Incident support
- Bug fixes and workarounds
- Security updates
- Responses to service requests
Extended Support (year 3)
During the third year after a product release, UiPath provides Extended Support.
Extended Support includes the following:
- Incident support;
- Bug fixes and workarounds;
- Critical security fixes.
Extended Support does not include the following:
- Non-critical security fixes;
- Engineering support.
Extended Support Plus (year 4)
During the fourth year after a product release, UiPath provides Extended Support Plus. This support tier applies starting with version 2024.10 and is available to Gold and Platinum customers.
Extended Support Plus includes the following:
- Incident support;
- Workarounds on a commercially reasonable basis.
Extended Support Plus does not include the following:
- Engineering support;
- Security updates.
Out-of-support
UiPath will no longer provide any type of support. You must upgrade to a version available in Mainstream or Extended support to receive support.
To check the list of out-of-support versions, see the out-of-support versions page.
UiPath activities may be released independently of the annual Long-Term Support (LTS) cadence. In all cases, activity support periods are anchored to a specific LTS release, which determines the applicable mainstream and extended support timelines.
For details on supported versions for each activity, see the Activities lifecycle.
All activity packages follow the semantic versioning format = Major.Minor.Patch.
Availability
All versions published on the official UiPath NuGet feed will remain available unless exceptional circumstances require removal (for example, security concern).
Supported type
Versions released as part of an on-premises product release (for example, bundled in the 2024.10 Studio or Orchestrator installer) follow the same support cycle. When there is no new version of an activity in an LTS release, the last released version will inherit the support period from the latest LTS release.
Newer activity package versions released and published on the official feed between on-premises releases are supported and will inherit the support model of the upcoming release with the exception of patches, which will continue to follow their corresponding version support.
For example, versions 25.x released before the on-premises 2025.10 release (in February or April 2025) are supported with patches up to the October 2025 release. Once packaged with the Studio 2025.10 release, the package versions follow the same support timeline — 2 years of mainstream support plus 1 year of extended support — as the 2025.10 on-premises release, regardless of their initial release date.
How LTS association is determined for activity packages
The LTS release that determines an activity package’s support period depends on whether the activity had a version included in the previous LTS release:
-
If an activity package had a version included in the previous LTS release, any new version released outside the LTS cadence will follow the support period of the next LTS release.
-
If an activity package did not have a version included in the previous LTS release, any new version released outside the LTS cadence will continue to follow the support period of the previous LTS release.
Example of an activity package version not included in the previous LTS release
When an official activity package version is released before the October LTS, its support period is calculated as follows:
-
The time from the release date until the next October LTS release, during which the activity package is supported and receives patches as applicable, plus
-
2 years of mainstream support, starting from the LTS release, plus
-
1 year of extended support, starting after the end of mainstream support.
Example timeline
-
An activity package version is released in March 2025
-
The next LTS release is October 2025
-
Mainstream support runs from October 2025 to October 2027
-
Extended support runs from October 2027 to October 2028
Example: activity included in the previous LTS release
If an activity package version was already included in a previous LTS release, and a new version is released outside the LTS cadence, the activity continues to follow the support period of that previous LTS release.
Example timeline
- An activity package version is included in the 2024.10 LTS release
- A new version is released in March 2025
- The activity package continues to follow the 2024.10 LTS support timeline
- Mainstream and extended support dates remain unchanged
This approach ensures that activities released earlier than the LTS remain fully supported through the standard LTS lifecycle, while allowing UiPath to deliver features without waiting for the annual LTS release.
Studio, Robot, and Assistant Continuous Release, Short Term Support (STS) plan and the System activity pack
The Continuous Release, Short Term Support (STS) plan for Studio, Robot, and Assistant does not extend to System activities, which follow their original support plan. When an LTS version of the System activity package is bundled within a Studio for cloud customers installer, the activities adhere to their own support plan.
