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Communications Mining user guide
- Introduction
- Setting up your account
- Balance
- Clusters
- Concept drift
- Coverage
- Datasets
- General fields
- Labels (predictions, confidence levels, label hierarchy, and label sentiment)
- Models
- Streams
- Model Rating
- Projects
- Precision
- Recall
- Annotated and unannotated messages
- Extraction Fields
- Sources
- Taxonomies
- Training
- True and false positive and negative predictions
- Validation
- Messages
- Access control and administration
- Manage sources and datasets
- Understanding the data structure and permissions
- Creating or deleting a data source in the GUI
- Preparing data for .CSV upload
- Uploading a CSV file into a source
- Creating a dataset
- Multilingual sources and datasets
- Enabling sentiment on a dataset
- Amending dataset settings
- Deleting a message
- Deleting a dataset
- Exporting a dataset
- Using Exchange integrations
- Email transform tags
- Model training and maintenance
- Understanding labels, general fields, and metadata
- Label hierarchy and best practices
- Comparing analytics and automation use cases
- Turning your objectives into labels
- Overview of the model training process
- Generative Annotation
- Dastaset status
- Model training and annotating best practice
- Training with label sentiment analysis enabled
- Understanding data requirements
- Train
- Introduction to Refine
- Precision and recall explained
- Precision and Recall
- How validation works
- Understanding and improving model performance
- Reasons for label low average precision
- Training using Check label and Missed label
- Training using Teach label (Refine)
- Training using Search (Refine)
- Understanding and increasing coverage
- Improving Balance and using Rebalance
- When to stop training your model
- Using general fields
- Generative extraction
- Using analytics and monitoring
- Automations and Communications Mining™
- Developer
- Uploading data
- Downloading data
- Exchange Integration with Azure service user
- Exchange Integration with Azure Application Authentication
- Exchange Integration with Azure Application Authentication and Graph
- Migration Guide: Exchange Web Services (EWS) to Microsoft Graph API
- Fetching data for Tableau with Python
- Elasticsearch integration
- General field extraction
- Self-hosted Exchange integration
- UiPath® Automation Framework
- UiPath® official activities
- How machines learn to understand words: a guide to embeddings in NLP
- Prompt-based learning with Transformers
- Efficient Transformers II: knowledge distillation & fine-tuning
- Efficient Transformers I: attention mechanisms
- Deep hierarchical unsupervised intent modelling: getting value without training data
- Fixing annotating bias with Communications Mining™
- Active learning: better ML models in less time
- It's all in the numbers - assessing model performance with metrics
- Why model validation is important
- Comparing Communications Mining™ and Google AutoML for conversational data intelligence
- Licensing
- FAQs and more
Explore in-depth articles on the machine learning concepts behind Communications Mining, including NLP embeddings, Transformer architectures, active learning, model validation, and performance metrics.
This page includes guides and resources on the machine learning concepts behind Communications Mining, and are listed in the following table:
| Guide | Description |
|---|---|
| How machines learn to understand words: a guide to embeddings in NLP | How Communications Mining uses Transformer-based embeddings to represent text semantically and power its machine learning models. |
| Prompt-based learning with Transformers | How prompt-based learning with Transformer models improves natural language processing tasks. |
| Efficient Transformers II: knowledge distillation & fine-tuning | How knowledge distillation and fine-tuning make Transformer-based NLP models more efficient. |
| Efficient Transformers I: attention mechanisms | How attention mechanisms make Transformer-based NLP models more efficient. |
| Deep hierarchical unsupervised intent modelling: getting value without training data | How deep hierarchical unsupervised intent modelling extracts value from communications without training data. |
| Fixing annotating bias with Communications Mining™ | What causes annotation bias in machine learning models and how to remediate it. |
| Active learning: better ML models in less time | How active learning reduces the annotation effort needed to train accurate machine learning models. |
| It's all in the numbers: assessing model performance with metrics | How to interpret the performance metrics used to evaluate machine learning models. |
| Why model validation is important | Why model validation matters and the risks of deploying an unvalidated model. |
| Comparing Communications Mining™ and Google AutoML for conversational data intelligence | How Communications Mining compares with Google AutoML for NLP-driven process automation and conversational data intelligence. |