- Getting started
- Data security and compliance
- Organizations
- Authentication and security
- Licensing
- About licensing
- Unified Pricing: Licensing plan framework
- Flex: Licensing plan framework
- Activating your Enterprise license
- Upgrading and downgrading licenses
- License migration
- Requesting a service trial
- Assigning licenses to tenants
- Assigning user licenses
- Deallocating user licenses
- Monitoring license allocation
- License overallocation
- Licensing notifications
- User license management
- Tenants and services
- Accounts and roles
- Testing in your organization
- AI Trust Layer
- External applications
- Notifications
- Logging
- Troubleshooting
- Migrating to Automation Cloud
Automation Cloud admin guide
Automation Cloud automatically deletes dormant community organizations to comply with data retention requirements and prevent the accumulation of unused data. This process runs without manual intervention and is governed by a scheduled notification and deletion flow.
An organization is considered dormant when both of the following conditions apply:
- It has a community license.
- No user, robot, or application has logged in within the past 90 days.
When an organization meets the dormancy criteria, the system schedules a deletion date and notifies all organization administrators via email. Administrators receive reminders at the following intervals before the deletion date:
- 60 days before deletion
- 30 days before deletion
- 7 days before deletion
If no action is taken, the organization is permanently deleted on the scheduled date.
The deletion reminders are sent using Automation Cloud's notification system. The three notifications responsible for these reminders are:
- Organization deletion first reminder — sent 60 days before the deletion date
- Organization deletion second reminder — sent 30 days before the deletion date
- Organization deletion final reminder — sent 7 days before the deletion date
These notifications appear in your organization's Notification preferences, under Data residency notifications > Dormant deletion. For more information on how notifications work, see About notifications and Managing notifications.
An organization administrator can prevent deletion by logging into the organization. Logging in resets the inactivity period, which removes the dormancy status and cancels the scheduled deletion.