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Marketplace User Guide

Last updated Jan 20, 2025

Support

1. How are listings supported?

  • Vendors are responsible for providing support to you if you have an active subscription for a paid listing.

2. How can I contact the vendor for support?

  • The contact details and SLAs are indicated on each listing page in the Support section. Please follow them to get the entitled support.

3. Do I need to pay for updates?

  • No, they are included in your subscription.

    Note: The vendor is not obliged to provide updates on a regular basis or to develop new functionalities. Support is limited to making sure the package works as intended.

4. How do I request support from vendors?

  • Vendors need to provide a contact address to which the inquiries are directed. If vendors do not respond to the inquiries within the indicated SLAs, we can terminate their agreement.
  • Support
  • 1. How are listings supported?
  • 2. How can I contact the vendor for support?
  • 3. Do I need to pay for updates?
  • 4. How do I request support from vendors?

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