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Integration Service user guide

Last updated Nov 19, 2025

Microsoft Dynamics 365 CRM events

The Microsoft Dynamics 365 CRM connector supports the following events via polling:

EventObjectEvent TypeDescription
Contact CreatedContactCREATEDTriggers when a new contact is created in Microsoft Dynamics 365 CRM.
Account CreatedAccountCREATEDTriggers when a new account is created in Microsoft Dynamics 365 CRM.
Opportunity CreatedOpportunitiesCREATEDTriggers when a new opportunity is created in Microsoft Dynamics 365 CRM.
Opportunity Closed and WonOpportunitiesUPDATEDTriggers when an existing opportunity is closed and won in Microsoft Dynamics 365 CRM.

All events are automatically accessible under the Wait for an Event and Resume activity for your long-running workflows. For details, refer to Long-running workflows with Integration Service activities.

Event polling is performed every five minutes, by default. The polling interval is configurable. For details, refer to the Triggers documentation.

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