- Getting Started
- Before You Begin
- How To
- Build Your First App
- Build a Mobile-friendly App
- Embed Apps
- Embed Maps
- Include Excel Charts in Apps
- Include MailTo Links
- Include Star Ratings
- Use Count With Choice Set Values
- Use Document Viewer
- Use Master Detail View
- Use Selected Values From a Table
- Set External Context
- Work With Data Source and Value Bind
- General User Experience Guidelines
- Use the Send Interim Result Activity
- Notifications
- About notifications
- My notifications
- Managing notifications
- Designing your App
- Events and Rules
- Rule: If-Then-Else
- Rule: Open a Page
- Rule: Open URL
- Rule: Close Pop-Over/Bottom Sheet
- Rule: Show Message
- Rule: Show/Hide Spinner
- Rule: Set Values
- Rule: Start Process
- Rule: Upload File to Storage Bucket
- Rule: Get File From Storage Bucket
- Rule: Reset Values
- Rule: Create/Update Entity Record
- Rule: Delete Entity Record
- Rule: Add to Queue
- Function: And, Or, Not
- Function: Concat
- Function: Contains
- Function: Count
- Function: EndsWith
- Function: If
- Function: IsBlank
- Function: Guid
- Function: Length
- Function: List
- Function: StartsWith
- Function: Sum
- Function: Sort
- Function: Now
- Function: Today
- Function: Time
- Function: Year
- Function: Month
- Function: Day
- Function: Hour
- Function: Minute
- Function: New
- Function: Lookup
- Function: Filter
- Leveraging RPA in your App
- Leveraging Entities in Your App
- Leveraging Queues in Your App
- Application Lifecycle Management (ALM)
- Basic Troubleshooting Guide
You can manage your notifications using the My Notification view from the Notifications settings page. Visit Notifications settings to learn more.
Learn about the experience of working with your notifications, by reading about how to manage them in the Notifications panel, and about the notification events you can subscribe to.
You can access notifications through the Notifications panel only.
To access the Notifications panel, go to the top navigation bar and select the bell 
icon. The Notifications panel displays notifications ordered by date, in descending order. The Notifications panel displays notifications from newest to oldest.
To access a specific notification, select the desired notification frame.
To display unread notifications, select the Unread only checkbox in the Notifications panel.
You can configure default notification subscriptions at the group level by setting the notification preferences for either:
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The Default group, which every user is associated with.
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A local user group defined in your organization.
The Default group is not an actual user group. It acts as a system-wide template that defines baseline notification settings for users who have not configured their own preferences.
You configure default subscriptions for user groups in: Organization Preferences > Notifications > Manage Notification view > Alerting Group Configuration tab.
From there, you can:
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Edit the Default group
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Add a local user group and configure its notification preferences
You can configure default subscriptions only for user groups available in Administration > Accounts and local groups.
The following rules determine how default subscriptions are applied:
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The Default group acts as the baseline for all users.
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If a user has not customized their notification preferences, the Default group settings apply.
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If a user has customized their notification preferences, their personal settings apply, except for mandatory subscriptions.
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If a local user group does not have default notification subscriptions configured in Alerting Group Configuration, the Default group settings apply to that group.
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Mandatory subscriptions configured in the Default group cannot be changed by users. Only organization administrators can modify them.
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These rules apply to all users, including users provisioned through external Active Directory (AD) groups.
To configure default notifications:
- In the organization Preferences, go to the Notification settings page.
- Change the view from My Notification to Manage Notification.
- Select the Alerting Group Configuration tab.
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Choose one of the following:
- To edit the Default group, select Edit.
- To configure a new user
group:
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Select Add user group.
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Select the desired group.
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Select Configure.
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- Open each service tab (Actions, for example).
- Select the default events users should be subscribed to.
- Optionally configure event visibility: Select the visibility icon next to an event to hide or unhide it.
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Configure subscription behavior:
- Select the checkboxes under Mandatory to enforce subscriptions that users cannot change.
- Select the checkboxes under Automation Suite and Email to define default delivery channels.
Tips
- Users are not required to belong to a user group.
When a notification is sent directly to a user:
- If the user has customized preferences, their personal settings apply.
- If the user has not customized preferences, the Default group settings apply.
- Mandatory settings always override personal preferences.
If a user belongs to multiple user groups, their effective subscription is the combined set (union) of:
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All assigned group subscriptions
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Their personal preferences