customer-portal
latest
false
  • Release Notes
    • June 2021
  • Getting Started
  • Users
  • Knowledge
  • Collaboration Space
  • Licenses
  • Support
    • About Support
    • Troubleshooting - Technical Solution Articles
    • Working with support
UiPath logo, featuring letters U and I in white

Customer Portal

Last updated May 27, 2025

Working with support

Raising an Incident Case

To raise an incident case:

  1. Go to the Support tab and then go to the Incident Cases section.
  2. Click the Create New Case button.
  3. When you finish the case creation process, your case is automatically sent to a UiPath agent.


Raising a Premium Care Ticket

To raise a Premium Care ticket:

  1. Go to the Support tab and then go to the Premium Care section.
  2. Select Add New Request.


  • Raising an Incident Case
  • Raising a Premium Care Ticket

Was this page helpful?

Support and Services
Get The Help You Need
UiPath Academy
Learning RPA - Automation Courses
UiPath Forum
UiPath Community Forum
Uipath Logo
Trust and Security
Terms of Use
Privacy Policy
Cookies Policy
© 2005-2025 UiPath. All rights reserved.