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Resolve user guide
- Introduction
- About UiPath Resolve
About UiPath Resolve
UiPath Resolve, an agentic contact center solution in Automation Cloud that handles customer contacts over voice and chat and completes the related work in your back-end systems.
Note:
More documentation is hosted in the Insider Portal. For more information, contact your UiPath representative.
What UiPath Resolve does
A UiPath Resolve agent:
- Answers customer questions from your organization's knowledge.
- Completes requests in your back-end systems, such as billing, ticketing, and customer relationship management (CRM), through UiPath automations, connectors, and APIs.
- Serves customers over voice and chat, through a phone number or a widget on your website.
Related resources
Learn more about how Resolve data and conversations are handled across the platform: