Limitations

Description

Integration Service triggers currently have a maximum limit of 1,000 records per trigger execution. If a trigger attempts to retrieve more than 1,000 records within the configured time interval (for example, one minute or five minutes) and the vendor's system emits more records than this limit, any records exceeding the threshold are not captured and may be lost.

Impact

This limitation may affect workflows or automations that require processing large datasets, as the trigger may not retrieve all records.

Workaround

We are actively working to address this constraint. Until then, to minimize the impact, you can configure the trigger interval to the minimum possible duration, as explained in Polling interval. Increasing the frequency of trigger execution ensures that all records are captured across multiple trigger runs.

If a trigger encounters 100 consecutive errors caused by issues in third-party applications during polling for new or updated events, the system automatically disables the trigger. This mechanism helps maintain system stability.

When one of your triggers is disabled, you will receive an email notification. You must manually re-enable the trigger after the underlying issue causing the errors has been fixed.

Editing an existing trigger is not currently supported. The only options for trigger management are creating or deleting triggers. For any desired changes, you must delete the existing trigger and add a new one.