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Integration Service user guide

Last updated Jul 10, 2025

Monitoring API usage

Important: Starting May 1, 2025, we are revising our licensing systems for API usage, for a period of 75 days. During this time, API calls usage monitoring is suspended, and Integration Service usage does not deduct API calls. In Automation Cloud Admin, under the Licensing – Consumables tab, no consumption of API calls is registered for this period. Existing and new automations leveraging Integration Service will continue to run normally without disruption.

This page describes the way you can monitor your licenses and API usage within Integration Service.

Checking license allocation

Organization licenses

To view organization-wide license distribution, log in to Automation CloudTM and go to Admin > Your Organization > Licenses.

The Licenses dashboard shows the number of all purchased licenses in your organization. You can switch to the Consumables tab to view license information for Integration Service.

API call prioritization logic

An API call is considered consumed whenever a request is made to an external third-party application via Integration Service. Consumption is calculated based on the total number of such requests, regardless of how they are initiated—whether triggered manually, through an attended automation, or via an unattended process.

The following example showcases how API call consumption is calculated and prioritized in a Flex licensing plan. It illustrates how organizations utilize their allocated API calls from both license-based bundles and additional API call bundles, and how the usage affects future availability based on monthly consumption.

If both bundled and dedicated bundles are available:
  • Consumption first draws from the monthly bundled license pool.
  • Once depleted, usage continues from the dedicated bundle.
Example:
  • Your org holds:
    • 10 Automation Developer licenses (10 × 5,000 = 50,000 API calls)
    • 10 Unattended Robot licenses (10 × 5,000 = 50,000 API calls)
    • 3M API call bundle (annual)

Monthly total: 100,000 bundled calls.

In October 2023, 125,000 calls were used:

  • 100,000 were taken from bundled licenses
  • 25,000 were taken from the dedicated bundle
Starting November 1, the bundle resets to 100,000 and the 3M pool decreases to 2,975,000.

License usage

Select View Usage to view the monthly usage. The License usage for Integration Service API calls graph shows the usage for the past 12 months. Consumption is displayed based on the license type the organization purchased (Dedicated Bundle and Bundle with license). The displayed consumption is tracked from the first to the last day of the month.
Note: The consumption is displayed from October 2023, when this feature was enabled for all organizations. Some customers might encounter a situation where they can also view some data for September 2023. This must be ignored as it might be partial and not reflecting the full month's usage.


  • Checking license allocation
  • Organization licenses
  • API call prioritization logic
  • License usage

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