- Getting started
- Data security and compliance
- Organizations
- Authentication and security
- Licensing
- About licensing
- Unified Pricing: Licensing plan framework
- Flex: Licensing plan framework
- Activating your Enterprise license
- Upgrading and downgrading licenses
- License migration
- Requesting a service trial
- Assigning licenses to tenants
- Assigning user licenses
- Deallocating user licenses
- Monitoring license allocation
- License overallocation
- Licensing notifications
- User license management
- Tenants and services
- Accounts and roles
- Testing in your organization
- AI Trust Layer
- External applications
- Notifications
- Logging
- Troubleshooting
- Migrating to Automation Cloud
Automation Cloud admin guide
Automation Cloud™ is deployed across various global regions for optimal coverage for our diverse worldwide customer base. As our cloud infrastructure expands, we can better meet global needs for data sovereignty while maintaining high availability and low latency, providing a robust foundation for cloud deployment. Determining regions for cloud organizations and tenants depends on licensing plans and regional preferences. This documentation aims to show where your business data is stored globally. For detailed information on regional availability per service, refer to Global cloud regions. For details on regional availability per LLMs, refer to AI features and model routing.
Automation CloudTM organization data includes critical information such as user identity, metadata, and license details. Each organization is assigned a unique hosting region based on licensing plans and regions selected by admins.
Each cloud organization has a single region, and enterprise customers have multi-regionality options for their organizations' tenants.
Flex: Data residency for cloud organizations
Community
Data for cloud organizations created using community plan is stored in community data centers in the European Union.
Free
Data for cloud organizations created using free plan is stored in community data centers in the European Union.
Pro trial
Data for cloud organizations created using pro trial plan is stored in the region selected during creation.
Pro
Customers on pro plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union.
Enterprise
Customers on enterprise plans inherit the organization region. If your organization was created using a non-commercial community or free plan, the data is hosted in the European Union. If you are interested in upgrading your plan, contact a sales expert.
Unified Pricing: Data residency for cloud organizations
- Community: Data for cloud organizations created using a Community plan is stored in community data centers in the European Union.
- Free: Data for cloud organizations downgraded to a Free plan is stored in community data centers in the European Union.
- Basic Trial: Data for cloud organizations created using the Basic Trial plan is stored in data centers in the European Union.
- Basic: Data for cloud organizations created using the Basic plan is stored in data centers in the European Union.
- Standard Trial: Customers on Standard Trial plans inherit the organization region. If your organization was created using a non-commercial Free plan, the data is hosted in the European Union. If you are creating an organization on the Standard Trial plan for the first time, you can choose the region where your organization data resides.
- Standard: Customers on Standard plans inherit the organization region.
- Enterprise: Customers on Enterprise plans inherit the organization region. If you upgraded from a previous plan, the organization will inherit the previous organization's region. If you are interested in upgrading your plan, contact a sales expert.
Flex: Data residency for cloud tenants
Community
A single cloud tenant is provisioned by default for a cloud organization created using Community plan. Data for this tenant is stored in Community scale unit in the European Union.
Free
A single cloud tenant is provisioned by default for a cloud organization created using Free plan. Data for this tenant is stored in community scale unit in the European Union.
Pro Trial
Customers using Pro Trial are offered up to three cloud tenants. These tenants are automatically created in the same region as the cloud organization region selected during sign-up.
Pro
Customers on Pro plans will inherit the tenant(s) region(s).
-
If your organization was created using Community plan, tenant data is hosted in the European Union.
-
If your organization was created using Free plan, tenant data is hosted in the European Union.
-
If your organization was created using Pro Trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.
-
For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.
Enterprise
Customers on Enterprise plans will inherit tenant(s) region(s).
-
If your organization was created using Community plan, tenant data is hosted in the European Union.
-
If your organization was created using Free plan, tenant data is hosted in the European Union.
-
If your organization was created using Pro Trial plan, tenant data is stored in the same region as the cloud organization region selected during sign-up.
-
For newly created tenants, the data is stored in the region chosen by admins during creation.
Establishing the region for newly created cloud tenants has no effect on already-created cloud tenants in your organization. Customers using Enterprise plans can request changes to regions elections they made in the past for their cloud organization or their tenants. You can contact support to request to schedule the data move to a different region.
In cases where Enterprise customers do not explicitly make region elections for their organizations or default tenants, we proactively move the customer data (from the organization and tenant services) to the corresponding scale units, to ensure the cloud services are deployed in optimal regions worldwide. We use predefined rules to determine region selection. However, in certain situations, our rules might default services to Enterprise scale units in the European Union, if a more suitable location was not identified.
The following table describes data residency for Automation Cloud organization and tenants in accordance with their used plans:
| Data residency for Automation Cloud organization and tenants |
Pro |
Enterprise | |||
|---|---|---|---|---|---|
| Cloud organization regions | European Union only | European Union only |
1 chosen region |
Inherited |
Inherited (can be changed) |
| Tenant regions | European Union only | European Union only |
1 chosen region |
1 inherited region |
Inherited for Default Tenant (can be changed) Note:
Multiple regions are available for new tenants. |
| Max. number of tenants |
1 |
1 |
3 |
3 |
As needed |
Community and Free plans are for non-commercial use only. If you want to test Automation Cloud before buying a license, start with a Pro Trial plan.
Unified Pricing: Data residency for cloud tenants
- Community: A single cloud tenant is provisioned by default for a cloud organization created using a Community plan. Data for this tenant is stored in Community scale unit in the European Union.
- Free: A single cloud tenant is provisioned by default for a cloud organization created using Free plan. Data for this tenant is stored in community scale unit in the European Union.
- Basic Trial: A single cloud tenant is provisioned by default for a cloud organization created using a Basic Trial plan. Data for this tenant is stored in the European Union.
- Basic: A single cloud tenant is provisioned by default for a cloud organization created using a Basic plan. Data for this tenant is stored in the European Union.
- Standard Trial: Customers on Standard Trial plans will inherit the
tenant(s) region(s), as follows:
-
If your organization was created using Community plan, tenant data is hosted in the European Union.
-
If your organization was created using Free plan, tenant data is hosted in the European Union.
-
If your organization was created using Basic Trial or Basic plan, tenant data is stored in the European Union.
-
For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.
-
- Standard: Customers on Standard plans will inherit the tenant(s)
region(s), as follows:
-
If your organization was created using Community plan, tenant data is hosted in the European Union.
-
If your organization was created using Free plan, tenant data is hosted in the European Union.
-
If your organization was created using Basic Trial or Basic plan, tenant data is stored in the European Union.
-
For newly created tenants, the data is stored in the same region as the cloud organization region selected during sign up.
-
- Enterprise: Customers on Enterprise plans will inherit the tenant(s)
region(s), as follows:
-
If your organization was created using a Community plan, tenant data is hosted in the European Union.
-
If your organization was created using a Free plan, tenant data is hosted in the European Union.
-
If your organization was created using Basic Trial or Basic plan, tenant data is hosted in the European Union.
-
For newly created tenants, the data is stored in the region chosen by administrators during creation.
-
Establishing the region for newly created cloud tenants has no effect on already-created cloud tenants in your organization. Customers using Enterprise plans can request changes to regions elections they made in the past for their cloud organization or their tenants. You can contact support to request to schedule the data move to a different region.
In cases where Enterprise customers do not explicitly make region elections for their organizations or default tenants, we proactively move the customer data (from the organization and tenant services) to the corresponding scale units, to ensure the cloud services are deployed in optimal regions worldwide. We use predefined rules to determine region selection. However, in certain situations, our rules might default services to Enterprise scale units in the European Union, if a more suitable location was not identified.
The following table describes data residency for Automation Cloud organizations and tenants, according to every licensing plan:
| Data residency for Automation Cloud organization and tenants |
Community |
Free |
Basic Trial |
Basic | Standard Trial | Standard |
Enterprise |
|---|---|---|---|---|---|---|---|
| Cloud organization regions | European Union only | European Union only | European Union only | European Union only | Inherited | Inherited |
Inherited (can be changed) |
| Tenant regions | European Union only | European Union only | European Union only | European Union only | One region inherited from the organization | One region inherited from the organization |
Inherited for Default Tenant (can be changed) Note:
Multiple regions are available for new tenants. |
| Max. number of tenants | 1 | 1 | 1 | 1 | Unlimited | Unlimited | Unlimited |
Community and Free plans are for non-commercial use only. If you want to test Automation Cloud before buying a license, start with a Basic Trial or Standard Trial plan.
